Administrative Operations Lead

Title: Administrative Operations Lead

Location: Hybrid (Wixom, MI)

About Metrologic DCS

Metrologic DCS, part of the Sandvik Group, is a recognized global leader in 3D industrial metrology and quality intelligence.

We design innovative software solutions and services that enable manufacturers to master inspection and manufacturing challenges and accelerate their digital transformation.

Our solutions help customers improve product quality, increase efficiency, and drive productivity across global production environments, while reducing quality-related costs and enhancing overall performance.

Job Purpose

This role serves as a central point of coordination for office-based operational activities in the US. You will be responsible for supporting service execution, office logistics, and facility coordination to ensure smooth day-to-day operations.

You will work closely with service, sales, and external partners to manage quoting, scheduling, purchasing, and facility-related activities. This role plays a key part in maintaining an organized, responsive, and efficient office environment that supports both internal teams and customer needs.

Main Responsibilities

• Serve as the primary coordination point for office operations and service support activities
• Support service and sales teams through quoting, scheduling, and operational coordination
• Manage purchasing activities and vendor coordination
• Oversee shipping and receiving processes from the office
• Coordinate calibration activities with customers and external partners
• Organize and track building maintenance and service schedules

Key Responsibilities

OFFICE OPERATIONS

• Quoting Support: Prepare and manage service and maintenance quotes in coordination with service and sales teams
• Scheduling: Coordinate calibration schedules and service activities with customers and external partners
• Purchasing: Manage purchase orders, vendor coordination, and supply tracking
• Shipping & Receiving: Oversee incoming and outgoing shipments, ensuring accuracy and timely processing
• Service Coordination: Support service execution by aligning internal teams, schedules, and materials

FACILITY & ADMINISTRATION

• Building Maintenance: Organize and track maintenance schedules, vendor visits, and facility needs
• Vendor Management: Coordinate with service providers for building, calibration, and office support services
• Office Organization: Maintain an efficient and organized office environment that supports daily operations

CROSS-FUNCTIONAL

• Act as a key link between service, sales, and administrative functions
• Ensure timely communication and follow-up across internal teams and external partners
• Support continuous improvement of operational processes and workflows

What Success Looks Like

• Service and calibration activities are scheduled and executed efficiently
• Quotes and purchasing processes are accurate and completed on time
• Shipping and receiving operations run smoothly with minimal delays
• Building maintenance and vendor activities are well organized and proactive
• Internal teams feel supported and operations run without disruption

Core Skills

• Experience in office operations, service coordination, or administrative support
• Strong organizational and multitasking skills
• Attention to detail in quoting, purchasing, and documentation
• Ability to manage schedules and coordinate across multiple priorities
• Comfort working with vendors, service providers, and internal teams

Cross-Functional Skills

• Strong communication across service, sales, and administrative teams
• Ability to coordinate activities across multiple stakeholders
• Problem-solving mindset with a focus on efficiency and follow-through
• Ability to balance daily operational tasks with longer-term planning

Personal Traits

• Highly organized and detail-oriented
• Proactive and reliable in managing responsibilities
• Hands-on and responsive to operational needs
• Collaborative and team-oriented

Required Competencies & Tools

• Strong verbal and written communication skills
• Experience with Microsoft 365 tools including Outlook, Excel, and Teams
• Experience with ERP or purchasing systems preferred
• Familiarity with shipping and logistics processes

Experience

• Minimum of 3 years of experience in office operations, administrative coordination, or service support
• Experience in a technical or industrial environment preferred

Education

Associate or Bachelor's degree in Business, Operations, or related field preferred