Administrative Nursing Supervisor

The Administrative Nursing Supervisor role represents administration and management on a 24/7 basis in the provision of leadership to expedite and ensure efficient hospital operations. It guides in the appropriate placement and safe provision of patient care services which: address and meet clinical patient needs, employs wise and appropriate stewardship of resources, and assures and enhances a positive patient experience.

Responsibilities

• Serves as the representative of hospital administration
• Investigates patient, family, physician, and staff concerns. Refers situations to Patient Representative, Risk Management, Occupational Health, as appropriate.
• Evaluates any unusual and/or inappropriate incidents on hospital premises related to unsafe occurrences or practices involving patients, employees, providers, students, or visitors; takes prompt, appropriate action in order to provide a safe environment and safe patient care.
• Informs on-call Administrator/Director/Department Manager of resolved and/or pending problems and actions taken.
• Gives direction to other hospital departments in the absence of their manager to assure the delivery of patient care.
• Responds to media and law enforcement inquiries and refers to appropriate resources such as Patient Relations, Risk Management and Security.
• Maintains patient rights in accordance with the Minnesota Patient Bill of Rights.
• Responsible for human resources and financial management during assigned shift to maintain quality service, positive employee relations, and fiscal expectations
• Facilitates inter/intra-departmental problem solving between individual employees. Promotes first party communication.
• Implements and communicates human resource policies and procedures in a fair and consistent manner.
• Monitors performance of nursing personnel from outside agencies during their assignment and relays information to appropriate staff.
• Assists with effective fiscal management of resources within budgetary guidelines.
• Responds and participates in resolving system, staff, and physician issues, taking immediate action when appropriate and/or triaging to operational managers. Consistently provides information to Department Manager or Director about unit or system issues.
• Provides input regarding employee issues and performance appraisals consistent with hospital policies.
• Utilizes clear decision-making process in problem identification and problem resolution in both routine and emergency situations.
• Supports staff in utilizing their own abilities to problem solve.
• Allocates daily staffing resources
• Coordinates human resources with Staffing Office and Patient Placement for area(s) of responsibility to achieve quality service and positive patient flow for assigned shift.
• Evaluates patient care requirements in relationship to the human resource and financial requirements
• Weighs requests for staff against available resources, budgeted patient care hours, and individualized patient care needs.
• Utilizes suggested staffing and hospital guidelines, policy, procedure and personnel assessment to allocate staff appropriately.
• Patient and Employee Safety: Demonstrates understanding of role in developing and maintaining an environment that is safe for patients, visitors, and employees.
• Identifies issues which impact patient care throughout the hospital.
• Responds to emergency calls and acts as resource to team members when requested by staff.
• Participates in Emergency Alert Response plan; assumes position of Incident Commander and implements the Hospital Incident Command system (HICS) in the absence of an Administrator.
• Communicates as appropriate with Coordinating Council and external agencies (MNTrac).
• Notifies Risk Management of any event with untoward effect on patient or family.
• Meets requirement for annual infection control and safety/security education.
• Protects patients, self, and others from injury and accidents by maintaining a safe environment and using equipment properly.
• Follows safety/security procedures for emergency and non-emergency situations to protect patient, self, and environment.
• Protects patient, self, and others from injury during transfers, lifts, and transports by using proper equipment and body mechanics.
• Reports environmental risks or equipment malfunctions to appropriate department or intervenes to ensure safety of patients and employees.
• Ensures compliance with internal and external regulations, policies and procedures for Joint Commission, Minnesota Department of Health (MDH), etc.
• Serves as a resource, coach and mentor to hospital employees
• Refers staff to Infection Control, Social Services, Organ Procurement, and Chaplain, and on-call community managers as needed to maintain patient care.
• Provides information regarding policies and procedures and refers to the Fairview intranet as resource.
• Maintains knowledge, understanding and competency of system and entity initiatives and changes, and communicates them positively to staff.
• Assists staff with problem solving situational issues.
• Directs staff to potential resources/equipment sources within hospital or community.
• Serves as contact for vulnerable adult or child abuse reporting.
• Serves as a resource and mentor for charge nurses.
• Serves as a positive role model for staff in resolving problems or conflict.
• Serves as a mentor for safe patient care.
• Supervises patient flow issues throughout the hospital
• Facilitates capacity related meetings to gather and share information, and plan daily patient flow.
• Collaborates with inpatient (IP) units to evaluate and develop unit admission/transfer/discharges.
• Allocates appropriate resources to facilitate admits/discharges/transfers.
• Completes required admission and discharge portions of the electronic chart to facilitate patient flow.
• Rounds through each inpatient unit at least once per shift to collect information for patient flow and other concerns.
• Remains visible on patient care units at least 50% of the time.
• Collaborates with Patient Placement to facilitate all admissions.
• Partners with Patient Placement to trouble shoot issues and collaborate in decision-making regarding patient flow.
• Updates Patient Placement at least every two hours with bed status.
• Troubleshoots planned discharges to facilitate early discharges.
• Responds to capacity alerts in the ED, Mom/Baby and house-wide to help ensure patient flow and allocation of resources.
• Uses knowledge and resources to make decisions regarding transferring patients to outside facilities.
• Makes patient placement decisions within placement guidelines and policies.
• Consults with the Administrator on-call to initiate hospital closure.
• Ensures that established standards of professional nursing practice and patient care excellence are being met
• Coordinates and communicates with multi-disciplinary members of the health care team, including both clinical and non-clinical support roles.
• Interprets, guides, and enforces system wide, entity and department-specific policies, procedures and practices in the safe and appropriate placement and delivery of patient care.
• Rounds on and maintains contact with all units on assigned shift including OR, PACU and ancillary departments.
• Assesses competency of nursing staff to ensure patient care standards are met in the absence of the Nurse Manager.
• Demonstrates high level of knowledge of Standards of Care and Assessment and Plan of Care polices and can communicate them effectively.

Required Qualifications

• 1 year supervisory/management experience in healthcare. May include Charge RN or council leadership
• MN Registered Nurse (RN) License
• Basic Life Support (American Heart Assoc or Red Cross) Upon Hire

Preferred Qualifications

• Bachelors Degree in Nursing
• 3 years healthcare related leadership, supervisor, or management experience