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Administrative Assistant

Rampro

Zion, IL

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JOB DETAILS
SALARY
$16–$17.50 Per Hour
SKILLS
Administrative Skills, Billing, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Expense Management, GPS (Global Positioning System), Healthcare, High School Diploma, Housekeeping/Cleaning, Internet Portal, Inventory Management, Microsoft Office, Multitasking, Operational Support, Operations, Order Supplies, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Restaurant, Sales, Team Lead/Manager, Team Player, Telephone Skills, Vision Plan
LOCATION
Zion, IL
POSTED
7 days ago
Job Description
RamPro is a commercial facilities cleaning company specializing in kitchen exhaust systems, kitchen deep cleaning, and front of house cleaning and sanitization. We provide comprehensive cleaning services for restaurants, industrial facilities, sky scrapers and more in greater Chicagoland, Southern Wisconsin, and South Western Indiana. Our headquarters is located in Zion, IL, which is the work location for this position.

We are a growing company looking for a highly organized, customer-focused Admin to support daily operations, customer service, and light sales tasks. This role works closely with internal teams and plays a key part in ensuring a seamless experience for both customers and staff. This is a great opportunity to join a dynamic team in a fast-paced environment. Pay: $16-17.50/hr depending on experience Hours: 9am-6pm Monday-Friday Location: 100% in Zion office

Job Description:

Our growing company is looking for a customer-focused Admin who will service customers while working closely with internal departments.

  • Answer inbound calls and provide excellent customer service
  • Schedule, confirm, and reschedule service appointments with customers and technicians. Make reminder outbound calls to customers 24hrs before service.
  • Make a weekly schedule for Technicians, track work hours and assist with payroll preparation
  • Create and manage estimates, invoices, and customer accounts in Zoho CRM and Zoho Books
  • Follow up on outstanding estimates and declined proposals
  • Collect on overdue invoices and process payments
  • Make proactive sales calls and reach out to satisfied customers for referrals and reviews
  • Submit bids through online portals and manage third-party job processing
  • Track and order office/field supplies, maintain inventory, and manage team expenses
  • Monitor GPS tracking for company vehicles and coordinate repairs as needed
  • Gather customer feedback and collaborate with the operations team to resolve service issues
  • Perform general office duties and provide vacation coverage for team members
Requirements
Requirements

Qualifications:
  • Experience: 2-3 years of office administration, scheduling, or customer service experience preferred
  • Education: High school diploma or equivalent required; Associate's degree a plus
Skills Required:
  • Strong communication (verbal and written)
  • Excellent organizational and multitasking skills
  • Ability to work independently and under pressure in a fast-paced environment
  • Familiarity with any CRM systems and Microsoft Office Suite
  • Attention to detail and ability to manage multiple priorities
RamPro is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Benefits
Benefits
  • 2 weeks vacation accrued
  • Healthcare, dental and vision insurance

About the Company

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Rampro