Administrative Assistant/Receptionist manages patient flow by greeting, registering, and ensuring completion of new patient packets.
Verifies insurance coverage, schedules/reschedules appointments, and collects copays and balances to optimize patient satisfaction.
Maintains organized reception area, updates patient accounts, and handles sensitive information confidentially to comply with legal and privacy standards.
Responsibilities include scanning documents, verifying demographic and insurance details, setting appointments, and ensuring accurate end-of-day reports and deposits.
Provides exceptional customer service by anticipating patient needs and answering questions.
Ensures operational efficiency by adhering to policies, reporting necessary changes, and managing petty cash.
Must handle multiple duties simultaneously while protecting the physician's license and maintaining confidentiality at all times.