Administrative Assistant / Junior Investigator (Part-Time)

Covert Special Investigations, Inc

Chandler, AZ

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JOB DETAILS

SALARY

$15.50–$18 Per Hour

SKILLS

Administrative Skills, Background Investigation, Business Law, Case Management, Communication Skills, Corporate Law, Criminal Justice, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Documentation, File Maintenance, File Management, Insurance, Insurance Regulations, Internet Research, Law Enforcement, Legal, Legal Investigation, Legal Research, Marketing, Operational Support, Operations, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Sales Prospecting, Spanish Language, Surveillance, Telephone Skills, Writing Skills

LOCATION

Chandler, AZ

POSTED

11 days ago

Benefits:

Paid time off
Flexible schedule

Administrative Assistant / Junior Investigator (Part-Time)

Covert Special Investigations – Chandler, Arizona
Part-Time | Minimum 20 Hours Per Week | Potential for Additional Hours & Growth Opportunities | In Office

About Us

Covert Special Investigations is a multi-state private investigation firm with more than 20 years of experience specializing in insurance investigations, process serving, surveillance, background investigations, and specialized investigative services. We work with insurance carriers, law firms, corporations, and private clients to uncover facts and solve complex problems.

We are seeking a motivated, detail-oriented Administrative Assistant with an inquisitive nature and an interest in investigative work. This position is designed as an entry point into the investigative field and offers hands-on exposure to real-world investigations, research techniques, case management, and investigative support.

This is not a typical administrative position. We are looking for someone who enjoys solving problems, learning new systems, finding answers, and asking questions.

This role will begin as a part-time position with a minimum schedule of 20 hours per week, with the potential for increased hours, expanded responsibilities, and long-term advancement opportunities as the company and position continue to grow.

Position Overview

The Administrative Assistant / Junior Investigator supports the daily operations of Covert Special Investigations by assisting with client communications, case intake, file management, research, and investigative support activities.

The ideal candidate is organized, resourceful, comfortable speaking with people, and naturally curious. An interest in investigations, criminal justice, legal services, insurance, or law enforcement is highly desirable.

As our company grows, this position is expected to evolve and expand based upon company needs and employee strengths.

Primary Responsibilities

Responsibilities may include, but are not limited to:

Professionally answer incoming phone calls and serve as the first point of contact for clients and prospective clients
Route calls and messages appropriately while creating a positive first impression
Review and process incoming assignments received by phone and email
Enter and manage process serving assignments in case management software
Assist with investigation file intake and case setup
Request police reports and follow up with law enforcement agencies
Prepare and organize investigative correspondence and documentation
Assist with mailing letters and case-related documents
Maintain organized electronic files and documentation
Conduct internet and database research
Learn skip tracing and locating techniques
Research law firms and business contacts for marketing efforts
Enter and maintain client data within CRM systems including HubSpot
Assist with special projects and operational support as needed
Support general office organization and day-to-day office functions

Qualifications

Strong communication and customer service skills
Strong attention to detail and organizational skills
Ability to manage multiple responsibilities simultaneously
Strong problem-solving and critical-thinking abilities
Comfortable learning and using technology and software platforms
Resourceful and self-motivated
Professional written and verbal communication skills
Naturally curious with an investigative mindset

Preferred but not required:

Administrative experience
Customer service experience
Criminal justice, investigations, legal, or insurance background
CRM or case management software experience
Research experience
Spanish-speaking ability is a plus

What We Are Looking For

We are seeking someone who:

Notices details others miss
Enjoys solving problems and asking questions
Thinks independently and uses common sense
Takes pride in quality work
Enjoys helping people
Wants a long-term opportunity with room to grow

Growth Opportunity

This role offers hands-on exposure to investigations and opportunities for advancement into investigative support and junior investigator responsibilities as experience and training develop.

Employees will receive exposure to investigative techniques, skip tracing, process serving operations, insurance investigations, and specialized investigative services.

Schedule: Minimum 20 hours per week with flexible scheduling options and opportunity for expanded hours based upon workload, performance, and company growth.

Application Instructions

To help us identify candidates who pay attention to details and can follow instructions, please include the following with your application:

Attach your resume
Include a brief paragraph explaining why this position interests you
Answer this question:

"Tell us about a time you solved a problem, located information others could not find, or figured something out on your own."

Bonus question: If you had access to public records and online research tools, what would you investigate just for fun?

Compensation: $15.50 – $18.00 per hour DOE

Administrative Assistant / Junior Investigator (Part-Time)

Covert Special Investigations, Inc

Chandler, AZ

Administrative Assistant / Junior Investigator (Part-Time)

About the Company

Covert Special Investigations, Inc

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