Administrative Assistant (Insurance Authorizations)

Administrative Assistant

Insurance Authorizations

SummitWest Care | Grand Junction, CO
Full-Time | On-Site | Monday-Friday, 8:00am-5:00pm
$19.00-$25.00/hour (DOE)

SummitWest Care is a mission-driven, non-profit home health agency serving Mesa County. Our clinical teams rely on timely and accurate insurance authorizations to provide care, and we are seeking a dependable Administrative Assistant to support that process.

This role focuses on obtaining, tracking, and maintaining insurance authorizations for home health services. It is well suited for someone who is organized, persistent, and comfortable navigating insurance requirements, online portals, and detailed documentation.

You will work closely with clinicians, intake staff, and insurance providers to ensure services are approved and ready to move forward without delay.

What You'll Do

Authorizations and Insurance Coordination:

• Request, obtain, and track insurance authorizations for home health services
• Communicate with insurance providers through phone, email, and online portals
• Follow up consistently to ensure approvals are completed within required timelines
• Review referrals and documentation to confirm authorization requirements are met

Intake and Clinical Support:

• Assist with referral processing and patient chart setup
• Collaborate with clinical staff to ensure visits are authorized and scheduled appropriately
• Track authorized visits and flag issues before they impact care delivery

Operations and Documentation:

• Maintain accurate, timely records across systems and insurance portals
• Manage spreadsheets and internal tracking tools to monitor authorization status
• Ensure documentation meets agency and payer requirements

General Office Support:

• Answer and triage incoming calls related to referrals and authorizations
• Communicate professionally with clients, providers, and internal teams
• Support team members with administrative needs as workflows shift

What We're Looking For

• Experience working with insurance providers, authorizations, or healthcare administration
• Strong attention to detail and comfort with process-driven work
• Persistence and follow-through when working with insurance companies and deadlines
• Clear, professional communication across multiple teams
• Ability to manage multiple priorities without losing accuracy
• Strong computer skills, including Excel and Outlook

What We Offer

• Generous PTO
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program and supplemental insurance options
• Structured onboarding and ongoing support

Why Join SummitWest Care?

You matter. We care.

Founded in 2002, SummitWest Care is a non-profit, community-based home health agency serving Mesa County. For more than 20 years, we have supported local clients and families through high-quality, ethical in-home care, and that care depends on strong administrative support behind the scenes.We believe people deserve to receive care at home with dignity, and that work requires accuracy, persistence, and teamwork across clinical and administrative roles.We also believe that administrative staff deserve clear expectations, respect, and support from their leadership. When authorizations and operations are done well, care runs smoothly for clinicians, caregivers, and the clients who rely on us.

Equal Opportunity Employer
SummitWest Care provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind in accordance with applicable laws.