Administrative Assistant II - Police Dept.

Administrative Assistant II - Police Dept.

Salary

$47,382.40 - $62,462.40 Annually

Location

515 Grand Avenue, Wausau, WI

Job Type

Full-time

Job Number

202600531

Department

Police

Division

Administration Division

Opening Date

06/04/2026

Closing Date

6/24/2026 11:59 PM Central

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Purpose of the Position

The Administrative Assistant II serves as a key administrative support professional within the Police Department, providing customer service, records management, public information, financial processing, and administrative support services. This position serves as a primary point of contact for citizens and employees, maintains sensitive law enforcement records, ensures compliance with reporting and records retention requirements, and supports the efficient operation of departmental programs and services. The Administrative Assistant II also collaborates with other administrative staff to provide backup support and ensure continuity of operations.

Success in this role requires exceptional customer service skills, attention to detail, sound judgment, confidentiality, and the ability to manage multiple priorities in a fast-paced public safety environment.

Starting hourly rate of $22.78 or higher DOQ. The normal schedule is Monday through Friday, 8:00 AM to 4:30 PM with a 30-minute unpaid meal break.

Essential Duties and Responsibilities

• Customer Service & Public Assistance

Serves as a primary point of contact for citizens, visitors, and employees; responds to inquiries, provides information, resolves concerns, and directs individuals to appropriate resources, agencies, or department personnel.

• Records & Report Management

Processes, reviews, maintains, and distributes police reports, citations, accident reports, and other law enforcement records while ensuring accuracy, completeness, and compliance with departmental procedures and legal requirements.

• Law Enforcement Information Systems

Utilizes and maintains proficiency in law enforcement databases, records systems, and information networks to enter, retrieve, verify, update, and distribute information in accordance with established policies and regulations.

• Compliance Reporting

Reviews, compiles, and submits records and statistical information to local, state, and federal agencies; identifies discrepancies, corrects errors, and ensures compliance with reporting requirements.

• Public Records Administration

Receives, reviews, and processes public records requests; prepares records for release; performs required redactions; and ensures compliance with applicable public records laws, privacy requirements, and departmental policies.

• Evidence & Digital Media Management

Maintains, organizes, and documents digital media, photographs, videos, recordings, and related records in accordance with department procedures and evidentiary requirements.

• Court, Juvenile & Enforcement Documentation

Prepares, processes, and distributes documentation related to juvenile referrals, arrests, citations, court proceedings, and other enforcement activities in accordance with established procedures and legal requirements.

• Financial & Administrative Processing

Processes accounts payable, accounts receivable, cash receipts, and related financial transactions; maintains accurate records and assists with administrative reporting and documentation.

• Department Communications & Administrative Support

Provides administrative support to department personnel, including preparing correspondence, maintaining records, taking meeting minutes, updating departmental communications, maintaining training records, and assisting with special projects and reports.

• Team Support & Continuous Operations

Provides backup support to other administrative staff, participates in training and professional development opportunities, and performs related duties necessary to support departmental operations.

Minimum Requirements

• High school diploma or equivalent.
• One or more years of administrative support, clerical, or records management experience including cash handling & positive customer service experience.

Preferred Qualifications:

• Associate's degree in Administrative Professional, Office Administration, or directly related field.
• Experience handling confidential or sensitive information.
• Experience processing records, reports, financial transactions, or public records requests.
• Experience providing customer service in a fast-paced environment requiring sound judgment and attention to detail.

Knowledge, Skills and Abilities

• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, and the ability to learn and effectively utilize department-specific software systems and databases.
• Knowledge of modern office practices, customer service principles, records management practices, and administrative support functions.
• Ability to maintain confidentiality and appropriately handle sensitive law enforcement, personnel, and citizen information.
• Strong customer service and interpersonal skills, including the ability to interact professionally, courteously, and effectively with citizens, employees, law enforcement personnel, and representatives from other agencies.
• Ability to communicate clearly and effectively, both verbally and in writing, and prepare accurate correspondence, reports, and documentation.
• Strong attention to detail and commitment to accuracy when processing records, reports, financial transactions, legal documents, and other departmental information.
• Ability to review, interpret, and apply policies, procedures, laws, regulations, and departmental guidelines to specific situations.
• Strong organizational and time management skills with the ability to prioritize work, manage multiple assignments, meet deadlines, and adapt to changing priorities in a fast-paced environment.
• Ability to exercise sound judgment, discretion, and professionalism when responding to inquiries, resolving issues, and making decisions within established guidelines.
• Ability to analyze information, identify discrepancies, and take appropriate action to ensure accurate recordkeeping and compliance with reporting requirements.
• Ability to establish and maintain effective working relationships with coworkers, department personnel, outside agencies, and members of the public.
• Ability to work independently with minimal supervision while also contributing as a collaborative member of the administrative support team.
• Ability to perform basic mathematical calculations and accurately process financial transactions, receipts, invoices, and related records.

Physical and Working Environment

Normal office working conditions within minimal exposure to disagreeable elements.

Normal mental and visual attention is required. Minimal physical demand with minimal exposure to workplace hazards.

Additional Information

IMPORTANT! All applications must completely filled out and have a Resume attached in the "Attachments" section of the application. A Cover Letter is highly recommended, but not required. Applications that are not complete and do not have the required attachment will not be considered.

When completing References section, include 3 professional references with current and valid email addresses. References will not be contacted unless a candidate becomes a finalist for consideration or a conditional offer of employment is extended and accepted.

SPECIAL ACCOMMODATIONS:

The City of Wausau will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Human Resources Department or phone (715) 261-6630 to request special accommodations prior to the application deadline.

NOTICE TO APPLICANTS:

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant's application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the City not provide access to this information.

If you choose not to have this information become a public record, you must make such a request in writing to the Human Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law.

ADDITIONAL NOTICES:

https://www.dol.gov/agencies/ofccp/posters

https://www.dol.gov/agencies/whd/posters/fmla

https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act

The City of Wausau is an Equal Opportunity Employer.

The City of Wausau offers competitive salaries and a range of excellent benefits for Full-Time General (Non-Represented) Employees:

• State of Wisconsin Retirement Plan
• Health, Dental, and Vision Insurance
• Flexible Spending for Health and Dependent Care
• Annual Biometric Health Screenings - free to employees under the health plan
• Optional Life Insurance
• Optional Long Term Disability Insurance
• Optional Critical Illness Insurance
• Optional Accident Insurance
• 457 Deferred Compensation Plans
• Employee Assistance Program - Available to all employees and family members at no cost to the employee
• 10 Paid Holidays Off include: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Years Eve Day.
• Paid Leaves
• Vacation accrual starts at 4.6154 bi-weekly for a total of 15 days annually! Vacation accrual increases at 5, 10, and 15 years of service. New employees may borrow up to half of their annual vacation accrual amount during the first six months of employment.
• 3 Personal Holidays upon hire and every January
• Perfect Attendance
• Sick Leave accrual bi-weekly at 3.6923 hours with a maximum accrual of 1,064 hours that never expires.

01

Describe your experience providing administrative support in a professional office environment. Include the types of tasks you regularly performed, the software programs you used, and the size or complexity of the organization you supported.

02

Tell us about a time when you had several competing deadlines, interruptions, or requests from different people at the same time. How did you organize your work, and what was the outcome?

03

Police and Fire offices often experience interruptions, urgent requests, and sensitive situations. What interests you about working in a public safety environment, and what strengths would you bring to this type of role?

Required Question

Employer City of Wausau

Address 407 Grant Street

Wausau, Wisconsin, 54403

Phone 715-261-6630

Website https://www.wausauwi.gov/