Administrative Assistant (Premier Experience)
Position Overview
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.
Carriage seeks a highly professional and personable Administrative Assistant to serve as the first impression of the Carriage Support Center. This role is critical in embodying our culture of premier experiences, ensuring that every individual, from team members to executives, board members, and guests, is welcomed with professionalism, warmth, and service excellence. The Administrative Assistant must bring hospitality-driven service, strong communication skills, and the ability to anticipate needs in a fast-paced corporate environment.
Compensation: $53,153 per year
Job Type: Full-Time
Location: Houston Support Center - 3040 Post Oak Blvd
Key Responsibilities
First Impression & Experience
Greeting and welcome all visitors with professionalism.
Manage visitor check-in processes, offer hospitality, and ensure each guest has a seamless experience.
Executive & Board Support
Communicate confidently with C-suite leaders, board members, and guests.
Office Coordination & Operations
Manage the front desk, ensuring a polished and professional environment.
Handle incoming calls, mail, and deliveries with accuracy and timeliness.
Oversee meeting room scheduling and ensure rooms are prepared and guests ready.
Administrative Support
Maintain confidentiality and always demonstrate sound judgment.
Culture & Service Excellence
Model Carriage’s commitment to creating premier experiences in every interaction.
Anticipate office and visitor needs, identifying opportunities to improve the Support Center environment.
Service Recovery & Complaint Resolution
Address concerns using the C.A.R.E. method (Connect, Assess, Respond, Ensure).
Apply empathy and professionalism to transform challenges into positive experiences.
Qualifications
3+ years of experience in hospitality, reception, administrative support, or a client-facing corporate role.
Exceptional verbal and written communication skills with a polished, professional presence.
Strong organizational skills with the ability to manage multiple priorities.
Proven ability to anticipate needs and provide proactive solutions.
High level of discretion and professionalism when handling confidential information.
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
At Carriage Services we believe in the concept of “First Who, Then What.†We have learned that leaders, who attract and surround themselves with the best people, achieve great things. Carriage Services is not for everyone. We believe in the Four E’s of Leadership—Energy, Energize, Edge, and Execute. Our high performance culture is demanding. If you can compete at this level, then our Company is for you!
Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. At Carriage Services we believe in “Being the Bestâ€. We are committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry. It is our belief that the right quality of staff provides the necessary foundation to fuel our high performance culture. Carriage Services is an Equal Opportunity Employer.