Administrative Assistant

Join Our Team at Mercy Medical Center – Now Hiring an Administrative Assistanst in Orthopedics!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

We are excited to welcome a dedicated and enthusiastic Administrative Assistant to our front office team at The Orthopedic Specialty Hospital at Mercy, a busy and patient-focused orthopedic practice. This is a wonderful opportunity to be part of a supportive, fast-paced environment where your communication and customer service skills will truly make a difference in the patient experience.

• Greet and check-in patients with a warm, professional demeanor
• Answer and manage incoming phone calls and patient messages efficiently
• Handle patient registration and verify insurance information
• Collect co-pays and process payments accurately
• Schedule, reschedule, and confirm patient appointments
• Monitor and manage provider schedules to ensure smooth clinic operations
• Sort and distribute incoming faxes and documents appropriately
• Maintain a clean, organized front office space
• Provide exceptional service and support to patients and visitors
• Other duties as assigned

• Previous experience in a medical front office setting
• Strong organizational and time-management skills
• Excellent verbal and written communication
• Ability to work well in a team and maintain a positive attitude
• Familiarity with EPIC and Microsoft Office is a plus
• Customer service oriented with a commitment to patient care
• Knowledge of insurance verification, benefits coordination, and the insurance authorization process

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.