1Resource Group has a great opportunity with a growing company. We are looking for a Admin/Customer Service Rep in Baytown, Texas.
Job Title: Administrative Assistant / Customer Service Representative (Admin/CSR)
Job Summary
The Admin/CSR is responsible for providing administrative support while delivering excellent customer service. This role serves as a key point of contact between customers, internal teams, and management, ensuring smooth daily operations and high customer satisfaction.
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ESSENTIAL DUTIES & RESPONSIBILITIES
• Administer compliance certifications (ISO, IATF) and participate in internal audits.
• Certify and perform as an internal ISO auditor, ensuring compliance with quality management standards.
• Oversee QMS (Document Control/Auditor) and Safety Management as content and systems lead, ensuring compliance and accurate documentation.
• Support finance, procurement, operations, logistics, and quality by coordinating administrative and clerical functions.
• Manage the safety program, maintaining training records, audits, incident reports, and compliance tracking.
• Track, analyze, and report key performance indicators (KPIs) for QMS and Safety.
• Develop, maintain, and ensure compliance of document management systems.
• Perform data entry, compile reports, and assist with presentations.
• Maintain and organize documents in the document management systems and Teams sites.
• Support planning and coordination of site processes, programs, and projects.
• Facilitate internal and external communications, including organizational announcements.
• Assist with new hire onboarding and workspace setup.
• Oversee administrative tasks, including records management, supply ordering, and invoice processing.
• Provide backup support for other site functions as needed.
• Maintain records in alignment with Colloids ISO requirements and Good Documentation Practices (GDP).
• Perform additional duties as assigned by the site manager to support business objectives.
OTHER RESPONSIBILITIES
• Serves as the first contact for inquiries and oversees all aspects of the front desk.
• Maintain complete and open lines of communication with other personnel, functional groups, or departments to facilitate operations and interaction in the organization.
• Keep site leadership team informed of status and progress, by ensuring that regular and periodical communication takes place.
• Maintain professional conduct, attendance, and high ethical standards in the workplace, complying with company’s policies and procedures.
• Fulfill mandatory training requirements applicable for department and job duties as appropriate.
• Documentation is accurate and concise.
PAY $18-25 DOE
Requirements
Qualifications
• High school diploma or equivalent
• 1–3 years of experience in customer service and/or administrative roles
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with CRM or ERP systems is a plus
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Skills & Competencies
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Professional and positive attitude
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Work Environment
• Office setting with regular interaction with customers and staff
• May require extended computer use and multitasking
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Preferred
• Experience in manufacturing, chemical, or industrial environments
• Familiarity with order processing, logistics, or supply chain