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AD IT Salesforce Architect (Health Cloud - Life Sciences Cloud)

Boehringer Ingelheim

Ridgefield, CT

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JOB DETAILS
SKILLS
Adobe Product Family, Adverse Events, Analysis Skills, Application Programming Interface (API), Architectural Design, Architectural Services, Biology, Biotech and Pharmaceutical, Business Support, Case Management, Cloud Architecture, Cloud Computing, Code Reviews, Compensation Analysis, Compensation and Benefits, Cross-Functional, Cryptography, Customer Relationship Management (CRM), Desktop PC, Ecosystems, Enterprise Applications, Enterprise Architecture, Establish Priorities, Furniture Design, Healthcare, Independent Software Vendor (ISV), Leadership, Manufacturing Data Management, Master Data Management (MDM), OAuth, On Site Support, Patient Assessment, Patient Care, Pharmaceutical Data, Privacy Controls, Product Design, REST (Representational State Transfer), SOAP (Simple Object Access Protocol), Safety/Work Safety, Salesforce.com, Security Architecture, Security Assertion Markup Language (SAML), Service Level Agreement (SLA), Single Sign-On (SSO), System Integration (SI), Telemetry, Test Automation
LOCATION
Ridgefield, CT
POSTED
30+ days ago
Description


Boehringer Ingelheim is looking for a Salesforce.com Architect to join our team with Health Cloud / Life Sciences Cloud expertise.


The Associate Director, Salesforce Architect, you will be the principal architect for our patient services CRM capabilities—shaping the target architecture, guiding the transition from Health Cloud to Life Sciences Cloud, and ensuring solutions are secure, scalable, compliant, and value‑driven. You’ll shape architecture enabling patients to start and stay on therapy with less friction across therapies and engagement models.


About the team & platform landscape

IT Global Patient Access and Services designs and scales digital capabilities that power Boehringer Ingelheim’s patient services and engagement programs across the globe. Our Salesforce estate centers on Health Cloud and enterprise integrations, and is evolving toward Life Sciences Cloud for Patient Engagement.


As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees.


This role is based in our Ridgefield, CT office with employees working at least 2-3 days on site to support the business.


Compensation Data


This position offers a base salary typically between $140,000 to 222,000 This position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please click here. (https://www.boehringer-ingelheim.com/us/careers/benefits-rewards) ​


Duties & Responsibilities


+ Architecture leadershipOwn the multi‑year architecture roadmap for Patient CRM—Health Cloud to Life Sciences Cloud—including domain, data, integration, security, and runtime architecture on Hyperforce; define reference patterns for Experience Cloud portals, Shield, and eventing.

+ Product & design authorityTranslate patient‑journey outcomes into composable capabilities and epics; conduct option analyses (configure vs. custom vs. ISV) and chair architecture/design reviews across vendors and internal squads.

+ Integration & dataEstablish canonical models and APIs with Integration Layer/MDM and hub partners (e.g., Pharmacord/McKesson), eRx/eBV/PA, and omnichannel services; ensure data lineage, identity resolution, and consent enforcement across patient touchpoints.

+ Security, privacy & complianceEmbed platform security (Shield, encryption, BYOK), SSO/JIT, auditability, and retention; align with patient privacy, AE/PC reporting flows, and validation needs.

+ Delivery excellenceGuide multi‑partner delivery (SI/ISV) using pragmatic guardrails, branching/versioning, DevSecOps, automated testing, telemetry/observability, and SLAs for run; reduce tech debt and drive “build once, scale many”.Conduct code reviews to ensure quality, security, performance, and adherence to architectural standards.

+ Stakeholder engagementPartner with Salesforce COE, IT Cross Functional Teams, Patient Excellence, Field Operations (PaCE/RAAD), and Compliance to prioritize value, shape release scope, and communicate trade‑offs and decisions to leadership.

+ Thought leadershipCollaborate closely with Global Salesforce COE team and track Salesforce roadmap (LSC, Agentforce, Data Cloud, Einstein), evaluate fit for patient‑services scenarios (DTC models, concierge/agent desktops), and pilot responsibly.


Requirements


+ Bachelors´ and/or /Masters´ degree (or equivalent); progressive IT and business experience of five (5) to ten (10) years is preferred.

+ 10–12 years in enterprise application architecture preferred with 6+ years architecting on Salesforce.

+ 3+ years hands on with Health Cloud in a regulated (life sciences/healthcare) context.

+ Demonstrated endtoend solutioning across case management, benefits/access (eBV/PA), eRx, provider/patient portals, care coordination, and consent/privacy.

+ Expertise with Integration patterns (Platform Events, Async APIs, REST/SOAP, Mulesoft/Axway), MDM/identity, and governed data sharing.

+ Strong command of platform security (Salesforce Shield, encryption, fieldlevel/recordlevel security), SSO (SAML/OAuth), and compliant logging/audit.Proven experience guiding multivendor delivery (SIs/ISVs) with architecture guardrails, ADRs, and quality gates.

+ Proven experience guiding multivendor delivery (SIs/ISVs) with architecture guardrails, ADRs, and quality gates.


Desired Skills, Experience and Abilities


+ Salesforce certifications

+ Experience with portals, MDM, integrations

+ Familiarity with adjacent stack components (e.g., Veeva Align/Vault , Qualtrics, Adobe Target, enterprise MDM) in pharma patient‑services ecosystems.

+ Knowledge of commercial pharma data providers e.g. IQVIA, Symphony, Komodo and specialty pharmacies.

+ Understands HCP and HCO data including mastering, affiliations, and alignments


+ Eligibility Requirements

+ Must be legally authorized to work in the United States without restriction.

+ Must be willing to take a drug test and post-offer physical (if required).

+ Must be 18 years of age or older.
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

About the Company

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Boehringer Ingelheim