CPR Certification, Conference Management, Event Management, Identify Issues, Organizational Skills, Plan Meetings, Policy Implementation, Problem Solving Skills, Regulations, Regulatory Compliance, Training/Teaching
The Activities Coordinator is responsible for planning and assisting of guest activities and overseeing the day-to-day operation of Adult and Children’s Activity Programs. This position will work with instructors and organization of specialty classes to meet guest’s needs.
Responsibilities:
Essential:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Ensure implementation of all policies and Code of Conduct as specified in the Associate Handbook.
- Assist in the planning and execution of activities for adult and children programs.
- Work with conference services in planning events for meeting planners.
- Monitor program needs through guest surveys and instructor feedback.
- Assist in utilizing specialty classes to introduce new formats and/or instructors.
- Ensure overall guest satisfaction.
Marginal:
- Attend meetings/training as required by management.
- Perform other duties as requested from management.
Qualifications:
Education & Experience:
- Prefer previous experience in a related field.
- CPR certification required
- Degree in hospitality management preferred
Physical requirements:
- Long hours sometimes required.
- Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantlyto life, carry, push, pull or otherwise move objects.
- Must be able to work outdoors in a sub-tropical environment
Mental Requirements:
- Must able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well under stressful, high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, andbasic arithmetic functions.