CPR Certification, Communication Skills, Content Management Systems (CMS), Crisis Intervention, Customer Relations, Customer Support/Service, Customer/Client Research, Documentation, Driver's License, Electronic Medical Records, English Language, First Aid, Licensing, Microsoft Product Family, Organizational Skills, Project Tracking, Safety Process, Set Goals, Time Management, Treatment Evaluation, Treatment Plan
NATURE OF WORK:
A Service Coordinators duties include:
- Assessment of clients needs and strengths
- Planning and setting treatment goals and objectives with the client
- Evaluation of progress toward these goals
- Advocating on behalf of the client
- Linking/referring clients to needed community resources
- Providing supportive individual and/or group counseling to clients on caseload and in other areas within the agency
- Crisis assistance/intervention
The Service Coordinator convenes the treatment team and acts as the primary contact person for the client within the agency. The Service Coordinator serves as an information source and interfaces with external services, ensuring the quality, availability, continuity, flexibility, and integration of necessary resources and services.
ESSENTIAL DUTIES of Service Coordination:
- Assess clients needs and evaluate progress toward treatment goals.
- Face-to-face contact with assigned clients at least once a month in their home and/or community.
- Use electronic conferencing technology, such as Zoom, Microsoft Teams, and Conference Call features on a Telephone, to facilitate client interaction when face-to-face is not possible.
- Keep treatment plans and reviews current for the assigned caseload.
- Initiate, coordinate, and facilitate interdisciplinary treatment team meetings for the assigned caseload.
- Use clear communication skills with clients and other professionals.
- Link and refer clients to necessary resources and services to meet their individual needs.
- Maintain comprehensive knowledge of local and statewide substance use disorder resources.
- Complete and submit Electronic Medical Record (EMR) documentation as required by Valley, OHFLAC, BMS, CMS, and other licensing agencies (including Direct Support Progress Notes, Master Treatment Plans, etc.). Documentation must be completed accurately and timely and will accurately and appropriately reflect services the consumer(s) has received.
- Review consumers EMR charts and documentation from other programs or service providers on a monthly basis to ensure coordination of services.
- Provide crisis services and intervention and/or assistance with consideration of the principles of client choice and least restrictive alternatives.
- Meet direct client service time (DCST) standards of the High Intensity Services Divisions.
- Adhere to Valleys Standards of Conduct and Compliance.
- Serve on committees as assigned.
- Attend trainings as required.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
- Ability to perform Essential Duties as outlined below.
- BA/BS in Human Service Field.
- Six months experience with SUD population.
- Ability to comply with all of Valleys Policies and procedures.
- Ability to comply with Clients Rights.
- Ability to comply with Valleys and Division departmental safety procedures.
- Ability to read, write, and speak the English language.
- Valid Drivers License.
- Ability to obtain and maintain CPR/First Aid, and MANDT Certifications.
PREFERRED QUALIFICATIONS:
- LSW or eligible for TLSW.
- Six months experience as a Service Coordinator.
- Greater than 6 months experience with SUD population.