ACS Training Division Manager

ACS Training Division Manager

Salary

$97,572.80 - $99,819.20 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2700066

Department

Community Safety Department

Division

CM-Administrative Support

Opening Date

07/23/2026

Closing Date

8/6/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

Manage, plan, direct, and coordinate the Albuquerque Community Safety (ACS) Training Academy and the departments comprehensive training and workforce development programs, including, but is not limited to the ACS Responder Academy, Field Training Responder (FTR) Program, On-the-Job Training (OJT), and continuing education. Develop and oversee curriculum, academy operations, instructional delivery, field training, competency evaluations, and quality assurance to ensure responders are prepared for safe, effective, and independent service. Collaborate with department leadership and community partners to align training with ACS strategic priorities, operational needs, evidence-based practices, and evolving community safety response models while fostering a culture of continuous learning, accountability, and professional excellence.

ACS is seeking a functional leader responsible for the development, certification, and ongoing training of ACS personnel.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Assume full management responsibility for all ACS Training Academy services and operations, including curriculum development, instructional delivery, scheduling, resource allocation, and overall academy administration, ensuring high-quality training that aligns with ACS strategic priorities.
• Develop, administer, and evaluate biannual responder training to ensure compliance with organizational standards and operational readiness.
• Supervise and support Training Division staff, including instructors and coordinators, by setting expectations, monitoring performance, fostering professional development, instructional quality to ensure consistent training delivery.
• Collaborate closely with ACS field operations leadership to align training curriculum, scenarios, and priorities with current field needs, trends, and service demands.
• Develop, implement, and continuously improve training curriculum and materials, ensuring alignment with ACS values, best practices, applicable policies, and evolving community safety response models.
• Coordinate and oversee on-the-job training (OJT) and field evaluations, ensuring trainees are effectively assessed, supported, and prepared for safe, independent field deployment.
• Provide oversight of the Field Training Responder Program, including curriculum implementation, instructional delivery, trainee progress, and program quality assurance.
• Facilitate and/or oversee classroom and scenario-based trainings, including academy instructions, refresher trainings, and specialized skill development sessions.
• Coordinate and deliver ad-hoc and in-service trainings in response to emerging needs, policy updates, or operational changes within ACS.
• Establish and maintain training standards, evaluations tools, and quality assurance processes to ensure consistency, accountability, compliance, and continuous improvement across all training efforts.
• Partner with internal and external stakeholders (e.g., APD, AFR, behavioral health providers, and community partners) to enhance training content, coordination, and cross-agency understanding.
• Monitor training outcomes and performance data, using feedback and metrics to identify gaps, improve training effectiveness, and ensure responder readiness, accountability, and performance reporting.
• Lead continuous improvement efforts by evaluating training outcomes, implementing data-driven enhancements, and advancing innovative methodologies to ensure consistent, high-quality, and effective service delivery.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of recreation services.
• Ensure compliance with performance-based training standards
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Master's degree from an accredited college or university in Business Administration, Public Administration, Criminal Justice. Or a related field; and

Seven (7) year of public administration, community engagement, quality assurance, criminal justice, government, non-profit or political organizational experience; and

To include four (4) years of supervisory experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License, or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Working Conditions

Environmental:

This position primarily performs duties in instructional and training environments, with additional responsibilities in field-based settings. Work under potentially abusive, hazardous or emergency conditions.

Physical:

May require maintaining physical condition necessary for standing, walking, kneeling, crouching, and climbing for extended periods of time. Must be able to operate while wearing PPE, gloves, mask and protective outer clothing.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

02

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

03

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

04

Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerques Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience (attach certificate, if applicable).

• Yes
• No

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV