ACPS Manager of Volunteer and Foster Services

ACPS Manager of Volunteer and Foster Services

Salary

$60,000.00 Annually

Location

2020 Forest Street, Jacksonville, FL

Job Type

Appointed Employee

Job Number

2026-07173

Department

OFFICE OF ADMINISTRATIVE SERVICES

Opening Date

07/01/2026

Closing Date

7/15/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!

The Animal Care and Protective Services Department is actively seeking a Manager of Volunteer and Foster Services.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This position reports to the Chief of Animal Care and Protective Services and is responsible for coordinating and managing both the Volunteer Program and the Animal Foster Program. The role oversees recruitment, training, scheduling, supervision, and support of volunteers and foster coordinators; ensures adherence to ACPS policies and best practices; and provides operational oversight to ensure high-quality service delivery that supports lifesaving outcomes, customer service excellence, and community engagement. The position ensures accurate recordkeeping, program development, and the implementation of procedures to maintain and improve foster and volunteer operations.

Examples of Work

• Maintains accurate volunteer and foster rosters, ensures timely tracking of service hours, participation, and program engagement, and follows up with volunteers and fosters as needed.
• Maintains and updates volunteer and foster program databases; develops systems for recordkeeping, scheduling, tracking, and reporting to support program evaluation and continuous improvement.
• Coordinates with ACPS staff and supervisors to create and maintain position descriptions, training materials, and standard operating procedures for volunteer and foster roles.
• Ensures volunteers and foster caregivers adhere to all ACPS policies and procedures and provides performance support, corrective guidance, and feedback as necessary.
• Develops, schedules, and conducts orientations and training sessions for new volunteers and foster caregivers, including shelter-based and off-site training opportunities.
• Recruits volunteers and foster caregivers and represents ACPS at events, community functions, and outreach activities throughout Jacksonville.
• Serves as the primary liaison for the volunteer and foster programs, maintaining regular communication with shelter staff, volunteers, fosters, and community partners.
• Provides training, coaching, and support for volunteers and foster caregivers involved in animal care, enrichment, event support, adoption assistance, and foster program activities.
• Oversees all administrative functions of the foster program, including recruitment, placement coordination, caregiver support, retention strategies, and documentation of foster activities.
• Works closely with the Animal Foster Coordinator to ensure efficient placement of animals into foster homes, timely marketing of foster pets, and removal of barriers to foster success.
• Monitors foster-program capacity, identifies animals appropriate for foster placement, and collaborates with Animal Care, Enrichment, Veterinary, and Intake/Pathways teams to support the movement of animals through the shelter system.
• Provides guidance in addressing foster-caregiver concerns, resolving conflicts, and ensuring fosters receive necessary resources, training, and information to care for their assigned animals.
• Coordinates and supervises group volunteer projects, youth programs, interns, and community partnerships, including the Mayor's Youth at Work Partnership and Mayor's Youth Alliance interns.
• Oversees foster and volunteer program marketing efforts, collaborating with communications staff to promote opportunities, highlight success stories, and support recruitment and retention.
• Ensures all adoption paperwork is complete at off-site events, processes adoptions, issues licenses, and reconciles money and reports at the close of events.
• Creates, coordinates, and implements new and revised administrative policies relating to volunteer and foster operations.
• Assigns, monitors, reviews, and evaluates the work of subordinate staff, including the Animal Foster Coordinator and others assisting with volunteer/foster program operations.
• Identifies training needs and provides guidance to staff in developing working relations and oversight of volunteers and foster caregivers.
• Provides recommendations and confers with staff and leadership on animals being considered for humane euthanasia.
• Maintains up-to-date knowledge of animal care, foster programming, volunteer engagement, and shelter best practices to support continuous improvement and high standards of operation.
• Supports shelter operations as needed, including serving as on-duty daily supervisor during events, holidays, or emergency response situations, and ensuring daily revenue reports are balanced.
• Operates standard office equipment including computers with word processing, spreadsheet, and database software.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related work as required.

Open Requirements/Supplemental Information

• Four (4) years of education and/or technical experience in animal handling and care or volunteer relations.

Preferred

• A bachelor's degree from an accredited institution.
• Experience in a shelter or animal welfare environment.

LICENSE/CERTIFICATION/REGISTRATION:

• Euthanasia Certification must secure within one year of employment and must be maintained.
• A valid drivers license is required and must be maintained during employment in this class.
• Must qualify for prior to appointment, obtain and maintain during employment in this class a City of Jacksonville Public Driver Certification. A bachelor's degree from an accredited institution is preferred.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.To ensure you receive email notifications, be suretomake "info@governmentjobs.com" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veterans preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded the veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03

The budgeted annual salary for this position is $60,000.00 . This is not negotiable. If selected, would you be willing to accept this position at this salary?

• Yes
• No

04

A bachelors degree or higher from an accredited college or university is preferred? Do you have such a degree? If yes, you MUST attach your college transcript to your application.

• Yes
• No

05

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

06

Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history, including number of hours worked per week, must be included in your application if you would like this experience to be considered.

• I have read the above statement and understand what is required.

07

Do you have four (4) years of education and/or technical experience in animal handling and care or volunteer relations?

• Yes
• No

08

Provide a detailed description (at least 3-4 complete sentences) of your experience.

09

Indicate the organization(s) you worked for where you gained this experience.

10

Experience in a shelter or animal welfare environment is preferred. Do have such experience?

• Yes
• No

11

Euthanasia Certification must be secured within one year of employment and must be maintained.

• I have read the above statement and understand what is required.

12

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)
• FL Class B Commercial Driver License (CDL)
• FL Class C Commercial Driver License (CDL)
• FL Class E Driver License
• GA Standard Drivers License
• GA Class A Commercial Drivers License (CDL)
• GA Class B Commercial Drivers License (CDL)
• GA Class C Commercial Drivers License (CDL)
• License from another State.
• Learner Permit
• My license is currently invalid.
• I do not possess any type of Drivers License.

13

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only
• D or H - Employment Purposes
• P or 2 - Probation Interlock Device
• S or I - Other Restriction
• Two or more of these restrictions.
• I have an out of state license.
• None of the above.

14

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes
• No

15

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes
• No

16

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes
• No

17

I consent to the City of Jacksonville using the drivers license information I have provided to access a drivers license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my drivers license.
• No, I do not wish to give consent to the City of Jacksonville to check my drivers license.
• I do not possess a valid drivers license.

18

Provide your full Drivers License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver's license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

19

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you dont live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

20

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question

Employer City of Jacksonville

Address 117 W. Duval St.

Suite 100

Jacksonville, Florida, 32202

Website http://www.coj.net/departments/employee-services.aspx