Acima Assistant Store Manager

Who We AreAt Acima, our mission is to empower individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life and give customers the ability to acquire their dream products without the constraints of traditional financing. With over 30,000 retail partners, Acima is a leader in the Lease‑To‑Own space, driven by innovation, integrity, and a dedication to customer satisfaction.The RoleThe Assistant Manager reports to the Store Manager and assists in account management and sales activities while providing an excellent customer service experience. The role collaborates with Acima retail partners to process credit turn‑down applications and web orders, converting them into Acima credit customers. The Assistant Store Manager reviews lease applications, promotes Acima's leasing benefits, and drives conversions at a partner store location.CompensationThe position is paid hourly according to Acima's payroll procedures. Eligible employees may also receive bonus and incentive compensation as outlined in the applicable bonus plans. Compensation ranges from $14.45 to $16.49 per hour, plus potential performance‑based bonuses paid monthly.Key ResponsibilitiesSales/Account ManagementDrive customer growth through web, partner stores, and walk‑ins.Listen, identify, and fulfill all customer needs promptly.Educate customers on Lease‑To‑Own terms, payment terms, benefits, and the entire application process.Close the sales cycle by converting in‑store and web orders.Work cooperatively with Acima partner stores in all operational aspects.Report to and communicate with the Store Manager regarding store and coworker activities and performance.Customer ServiceEstablish partnerships with retail store personnel to generate referrals and educate customers on the Lease‑To‑Own process.Promptly address and resolve customer issues and complaints to maintain consistent satisfaction.Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.Job RequirementsMust be at least 18 years of age.High school diploma or GED.Excellent communication and interpersonal skills.Proficiency in Microsoft Office Suite and other relevant software applications.Familiarity with rental or leasing industry practices is a plus.Organized, with time‑management skills and the ability to multi‑task.Ability to work a flexible schedule, including evenings, weekends, and holidays.Consistent in‑person attendance.Why Work For ACIMA?Comprehensive benefits: Medical, Dental, Vision, life insurance, supplemental insurance, spouse/dependent life insurance, short‑term disability, long‑term disability, flexible spending accounts, 401(k) savings plan with company match, paid time off, legal insurance, identity theft protection plan, health savings accounts, hospital indemnity, critical illness, accident insurance, limited‑purpose plan.Award‑winning culture.Career growth opportunities.Weekly pay.Discounts from Acima partners.Expected Hours of WorkThis is a full‑time position with days and hours of operation Monday through Sunday. Actual work hours will vary and include evenings and weekends.Physical DemandsThe Assistant Store Manager regularly talks and listens to coworkers and customers. The position is highly active, requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.EEO StatementAcima is an equal‑opportunity employer committed to ensuring that all employment decisions are made on a non‑discriminatory basis, without regard to race, color, religion, national origin, ancestry, physical or mental disability, gender identity, age, sexual orientation, citizenship status, veteran status, or any other protected class.This is an excerpt from the full job description and is not intended to be all‑inclusive. Other related duties may be required to meet the ongoing needs of the business.#J-18808-Ljbffr