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ACH Specialist I

First Interstate Bank

Billings, MT

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JOB DETAILS
SKILLS
Accounting, Analysis Skills, Billing, Business Writing, Commercial Banking, Computer Mouse Hardware, Concrete, Contact Management, Customer Support/Service, Database Administration, Detail Oriented, Develop and Maintain Customers, English Language, Government Regulations, Homeland Security, Interpersonal Skills, Keyboards, Mathematics, Microsoft Office, Network Operations Center, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Reporting Skills, SharePoint Server 2007, Social Security Administration, Spanish Language, Spreadsheets, Strategic Planning, System Operations, Team Player, Technical Delivery, Technical Support, Time Management, Training/Teaching, Writing Skills
LOCATION
Billings, MT
POSTED
Today
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position can be located at our Bend, OR Moss Commercial Banking Center, Sioux Falls downtown branch, or our Great West Center in Billings, MT. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The ACH Specialist I delivers technical and operational support, back-end processing, and provides support for internal departments. This position provides a strong attention to detail and a high level of accuracy while maintaining excellent customer service to internal clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Processes and balances outgoing ACH files timely and accurately, and in accordance with NACHA rules and applicable US laws. Resolves daily incoming exception entries. Maintains customer contact database to ensure ACH return and NOC notices are sent accurately. Processes death notifications and reclamations from the US Treasury to limit bank liability. Processes ACH disputes in accordance with NACHA rules and regulations. Handles internal customer service calls and messages received through various channels. Assists with special projects, upgrades, and conversions. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of First Interstate Bank’s network and delivery systems. Proven experience delivering exemplary level of customer service in a professional environment. Strong computer and technical skills; possess advanced Microsoft Office knowledge. Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Excellent written and verbal communication, interpersonal, presentation, and training skills. Extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude, and computer spreadsheet skills. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Team-oriented skills that demonstrate a commitment to the success of the First Interstate Bank strategic initiatives. Works effectively in team environment and promote actively listening, sharing information, comprehending individual needs, and recommending solutions. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required 1-3 years related experience, training, and/or equivalent combination of education and experience required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Lifting - Occasionally (up to 10 lbs) Sitting - Frequently Overtime - Subject to business need Noise Level - Moderate Typical Work Hours - M-F (8-5) Regular and Predictable Attendance - Required **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish

About the Company

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First Interstate Bank