Accounts Receivable Support Representative

Job Title: Accounts Receivable Specialist (Entry Level)
Location: Framingham, MA (Onsite) | Duration: 6+ Months (Potential Conversion)

Key Responsibilities

• Manage collections and follow up on outstanding customer balances.
• Research and resolve payment discrepancies, billing issues, and account reconciliations.
• Communicate with customers regarding past-due invoices and payment resolutions.
• Negotiate payment plans and escalate complex issues when needed.
• Generate account statements, reports, and maintain accurate records.
• Partner with Sales, Customer Service, and internal teams to resolve AR issues.

Required Skills

• 0–2 years of experience in Accounts Receivable, Collections, Customer Service, Call Center, Retail, Hospitality, or related field; OR Associate's/Bachelor's degree.
• Strong customer service, communication, and problem-solving skills.
• Basic to intermediate Excel and Microsoft Office/O365 skills.
• Detail-oriented, organized, and able to manage multiple tasks.
• Comfortable speaking with customers regarding billing and payments.

Preferred Skills

• Accounts Receivable, Collections, Billing, or Finance experience.
• Knowledge of SAP, Oracle, GetPaid, or WebCollect.
• Understanding of invoicing, credit, and accounting processes.