Post and apply customer payments received via checks, credit cards, wire transfers, and ACH transactions.
Balance and verify accurate payment application to the appropriate customer accounts.
Collect and follow up on past-due accounts to ensure timely payment.
Respond promptly to accounts receivable inquiries and requests.
Prepare invoices, credit memos, debit memos, and customer statements.
Process RMAs (Return Merchandise Authorizations), credit memos, and returns.
Research, reconcile, and resolve discrepancies, deductions, and short payments in a timely manner.
Exercise independent judgment when releasing or holding new orders and establishing customer credit limits.
Collaborate with internal departments, including Customer Service and Sales, regarding receivables and vendor compliance matters.
Investigate and resolve customer disputed deductions related to pricing, allowances, discounts, damages, shortages, and claims.
Maintain a professional, positive, and team-oriented attitude while supporting department goals.
Perform additional duties and special projects as assigned.
Minimum of 2 years of experience in Accounts Receivable, Accounting, or Finance.
Associate degree or equivalent education and experience preferred.
Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook.
Strong verbal and written communication skills.
Ability to prioritize tasks effectively and work independently.
Excellent analytical, problem-solving, and decision-making abilities.
Strong attention to detail and accuracy.
Effective listening skills and customer-focused mindset.
Proven ability to build and maintain positive working relationships across departments.
Strong work ethic, professionalism, and positive attitude.
High level of integrity and ability to maintain confidentiality.
Bilingual skills are a plus.
Reliable attendance and punctuality are required.