Accounts Receivable Specialist

Beasley Media Group

Overview of Role

The Accounts Receivable Specialist reports to the AR Manager and provides excellent customer service to internal and external customers through phone, email, and written correspondence. This position is responsible for soft collections from direct advertisers and agencies, supporting Beasley's customer-focused collection approach.

Key Responsibilities

Customer Service & Communication

• Deliver professional and effective customer service through phone, email, and written correspondence
• Answer AR department phone line as needed
• Process internal and external correspondence and mail with accuracy
• Support department initiatives that positively impact the revenue cycle

Collections Management

• Contact assigned client accounts via phone and email for collections following AR Manager's direction
• Utilize AR Manager-approved signature templates based on account aging
• Research contact information through available resources; conduct web-based skip tracing when necessary
• Coordinate with Account Executives and Sales Managers when client information is unavailable
• Work all accounts 30+ days past due on assigned worksheet
• Document all account activity with detailed notes and color-coded action tracking in Tesorio
• Escalate accounts to AR Manager when appropriate (90+ days for direct advertisers, 120+ days for agencies)

Payment Processing

• Process credit card payments by phone using approved credit card forms and forward to [email protected]

Team Support

• Provide backup support to other AR team members
• Participate in cross-training as provided