Description This position is primarily responsible for managing the accounts receivable process, maintaining current and accurate account records, collections, payment application, resolving billing issues, opening new accounts, and maintaining customer invoice files.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Respond to incoming customer inquiries and resolve account issues promptly, often collaborating with internal or external stakeholders to gather relevant details.
Manage past-due accounts through proactive collection efforts, including calls, written correspondence, and coordination with collection agencies.
Escalate collection issues to appropriate stakeholders and recommend accounts for write-off as necessary.
Research and process returns, price adjustments, credits, debit notes, freight billings, and billing corrections in SAP.
Collaborate with tax accounting to address tax-related issues and adjustments.
Prepare and generate progress and final invoices for applicable orders.
Work closely with Sales and Order Entry teams to ensure accurate terms, special payment arrangements, and compliance with financial agreements.
Review and release credit-held orders, process credit card authorizations, and settle transactions upon invoicing in SAP.
Evaluate creditworthiness using credit applications and third-party credit information.
Set up new customer accounts with appropriate credit limits and maintain customer master data.
Participate daily in regional meetings as a representative of the Credit Department and lead periodic discussions on regional portfolio reviews.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Experience Bachelors degree in accounting, finance, economics, business administration, or mathematics, or four years relevant experience in credit and collections, or equivalent combination of education and experience.
Computer Skills To perform this job successfully, an individual should have knowledge of:
Word Processing software Spreadsheet software Accounting software Internet software Database software Contact Management systems ERP system experience SAP preferred.