Accounts Receivable Specialist

Accounts Receivable Specialist

Reports To: Collections Manager

Employment Type: Non‑Exempt

Position Summary

The Accounts Receivable Specialist is responsible for managing and resolving client account balances through direct client interaction, account research, and collaboration with internal stakeholders. This role ensures timely collections while maintaining compliance with firm policies and applicable federal regulations, all while delivering high‑quality customer service.

Key Responsibilities

• Provide exceptional customer service to internal stakeholders and external clients through professional, timely communication.
• Initiate and respond to client inquiries regarding billing, payments, and account balances.
• Manage an assigned portfolio of accounts, documenting all collection activity in accordance with established escalation procedures.
• Research and verify client contact information using internal systems and public resources, including skip‑tracing when necessary.
• Prepare and analyze accounts receivable aging, ledger reports, and related documentation to resolve billing and payment inquiries.
• Produce monthly reporting for business unit review.
• Review and analyze insurance coverage details, including retention letters, payment deductions, electronic billing status, and trust or retainer applications.
• Investigate, document, and escalate client disputes related to services rendered for management resolution.
• Recommend and follow up on invoice balance write‑offs in accordance with firm policies.
• Actively contribute to departmental collection targets and overall financial objectives.
• Support departmental operations by assisting with engagement letter terms, basic administrative tasks, and special projects as assigned.

Minimum Qualifications

• Associate degree in Accounting, Business, or a related field preferred, or a minimum of five (5) years of relevant professional experience in legal, collections, accounting, or customer service roles.
• Availability to work mandatory overtime during the fourth quarter.
• Strong customer service skills with a professional and courteous telephone presence.
• Excellent written communication skills with a high degree of grammatical accuracy.
• Working knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines.
• Strong analytical, research, organizational, and prioritization skills.
• Ability to exercise sound judgment and make independent decisions.
• Adaptable, goal‑oriented, and receptive to change.
• Persistent, detail‑oriented, and comfortable asking direct questions when needed.
• Proficiency in Microsoft Windows and Microsoft Office applications, including Outlook, Word, and Excel.

Preferred Qualifications

• Bachelor's degree in Accounting, Business, Finance, or a related discipline.
• Experience with legal accounting or collections software (e.g., Elite, ARCS).
• Prior experience in skip tracing or legal research involving identification of contact information, addresses, or assets.

Working Relationships & Competencies

• Demonstrated ability to build professional relationships across all levels of the organization and with external clients.
• Strong verbal and written communication skills with a client‑focused mindset.
• Self‑motivated, collaborative, and capable of working both independently and as part of a team.
• Ability to perform effectively in fast‑paced, high‑pressure environments with competing deadlines.
• Willingness to go above and beyond to support departmental and organizational goals.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.