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Accounts Receivable Credit and Chargeback Analyst

KLS Workforce Solutions

Atlanta, Georgia

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JOB DETAILS
SKILLS
Accounting, Accounts Receivable, Analysis Skills, Best Practices, Billing, Cash Applications, Chargebacks, Communication Skills, Computer Skills, Credit Analysis, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Finance, Financial Management, Industry/Trade Analysis, J D Edwards, Microsoft Excel, Microsoft Office, Negotiation Skills, Performance Analysis, Performance Metrics, Policy Development, Policy Implementation, Problem Solving Skills, Procedure Development, Procedure Implementation, Reconciliation, Resolve Customer Issues, Root Cause Analysis, Sales, Team Player, Track Customer Issues, Warehousing
LOCATION
Atlanta, Georgia
POSTED
30+ days ago

Apply Online Only, No Phone Calls Please

AR Credit and Chargeback Analyst should have a strong understanding of accounting principles, customer service, analytical and dispute resolution skills. This role requires attention to detail, excellent communication skills, and the ability to work collaboratively with others to achieve business objectives.

This is a contract role that will be working a hybrid schedule with 3 days onsite in the Atlanta office. 

Regular schedule (Monday thru Friday, 9 AM to 6 PM) with occasional additional availabilities

This position reports to the Sr. Finance Manager

Roles & Responsibilities

  • Perform cash application and collection functions
  • Review & release credit hold sales orders
  • Maintain customer master such as setting up a new customer and update customers’ information
  • Reviewing and analyzing customer accounts to identify discrepancies and chargebacks.
  • Investigating customer disputes, billing issues, and chargebacks to determine the root cause and appropriate resolution.
  • Working closely with internal teams such as Sales, Warehouse and Finance to resolve customer disputes and issues.
  • Collaborating with customers to collect outstanding payments, negotiate payment terms, and resolve billing disputes.
  • Maintaining accurate records of customer account information, payment history, and dispute resolution activities.
  • Creating and maintaining reports to track key performance metrics such as DSO (Days Sales Outstanding), aging receivables, chargeback rates, AFDA and any sales deduction related items.
  • Developing and implementing policies and procedures to improve the efficiency and effectiveness of the AR Credit and Chargeback function.
  • Staying up-to-date with industry trends and best practices related to AR Credit and Chargeback management.
  • Performs other duties as assigned


Requirements

  • Bachelor’s degree in Accounting or Commerce preferred
  • Minimum 3 years’ experience in similar position
  • Computer skills: JD Edwards, Concur, MS Office with advanced Excel skills
  • Must be detail oriented, solid analytical and problem-solving skills and autonomous
  • Attitude towards work and timeliness in completing daily tasks
  • Sense of urgency to get it done required


About the Company

K

KLS Workforce Solutions