Accounts Receivable & Collections Supervisor

The Accounts Receivable & Collections Supervisor is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences to our customers and drive performance of the organization. This role ensures timely and accurate invoicing, effective cash collections, and strong customer account management while maintaining compliance with internal policies. The supervisor will manage a team, drive process improvements, and support overall cash flow optimization. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

Team Leadership & Management

• Supervise, mentor, and develop a team of AR staff while collaborating with cross-functional teams from the business including finance, procurement, sales, and customer service
• Set performance goals, monitor productivity, and conduct regular performance reviews
• Provide training and guidance on systems, processes, and best practices
• Create, implement, and maintain workflows, policies, procedures, and controls for AR-related processes
• Utilize critical thinking skills to solve departmental, cross-functional, and cross-cycle order to cash process issues
• Manage all internal inboxes for the AR Department to ensure timely responses to all inquiries, external and internal

Billing

• Oversee a high volume of customer billing and ensure accurate and timely generation of invoices
• Ensure proper application of pricing, discounts, and tax requirements
• Generate and manage the delivery process of invoices and statements specific for customer accounts via digital or traditional mail services
• Maintain a log and research discrepancies associated with manual billings and work with cross-functional teams to perform remediation analysis and drive continuous improvement efforts across the function and the business

Accounts Receivable Management

• Reduce Days Sales Outstanding (DSO)
• Review and reconcile customer accounts and investigate variances for resolution in a timely manner
• Monitor AR aging and ensure balances are accurate. Apply credits to open balances in a timely manner
• Coordinate, facilitate and troubleshoot multiple customer portals
• Maintain strong internal controls over receivables processes

Collections

• Support the Company's collection strategies to reduce delinquency
• Coordinate with the AR Manager and Collections Analyst to lead collection efforts, including customer outreach and escalation handling
• Work with collection team for escalation and support

Process Improvement & Compliance

• Identify opportunities for performance improvement and key process improvements to increase the efficiency and effectiveness of the AR, billing and collection practices, including automation and best practices
• Ensure compliance with company policies and accounting standards
• Assist in the development of practices supporting audit excellence and gather documentation for audit requests

Other duties as assigned.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

• BS in Accounting or Finance is prefered
• Minimum of 5+ years in accounts receivable, billing, or collections
• 2+ years of supervisory or team leadership preferred
• Strong knowledge of AR processes, billing systems, and collections practices
• Experience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)
• Experience using AR automation platforms such as BillTrust
• Working knowledge of EDI and customer billing portals
• Excellent analytical skills
• Proven attention to detail
• Working knowledge of accounting standards
• High proficiency with Microsoft Excel
• Ability to multitask and prioritize workload
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills
• Must be able to efficiently use a Windows-based computer
• Ability to prioritize and complete assignments accurately and in a timely manner
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
• Strong interpersonal, organizational, oral and written communications skills
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations
• Must be able to work alone, and with a team
• Must be able to pass a drug screen and criminal background check

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.

Work Environment

• Employee works under typical office conditions, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.