Accounts Receivable & Collections Coordinator

Accounts Receivable & Collections Coordinator

Salary

$17.42 - $20.16 Hourly

Location

Waterfront Plaza, Honolulu, Hawaii

Job Type

Staff - Regular Full Time Non-Exempt

Job Number

02702

Department

Business Office

Opening Date

05/21/2026

• Description
• Benefits
• Questions

Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.

Description

Job Summary:

Provide high quality customer service to students, parents, external partners, and HPU employees through in-person, phone, and written communications. Ensure the timely and accurate receipt, processing, and application of payments to student and third-party accounts. Perform daily cashiering and billing functions, support third-party and contract billing, monitor outstanding receivables, and carry out collection activities in accordance with HPU policies and procedures. Verify and process student refunds resulting from overpayments. Support aging review and receivables trend monitoring at the direction of the Student Accounts Manager.

Location: This full-time, non-exempt (hourly), on-site staff position will be located at our Waterfront Plaza campus (500 Ala Moana Blvd) in downtown Honolulu.

Qualifications:

Minimum Qualifications:

• Two (2) years of college education or vocational school, or Associates Degree.
• One (1) year of customer service experience.
• One (1) year of experience with computerized accounting programs, such as Microsoft Excel, Word, Outlook, and PowerPoint or comparable software.
• Ability to effectively prioritize and execute tasks in a fast-paced and rapidly changing environment.
• Ability to communicate effectively with internal and external customers.
• Ability to independently research and accurately resolve customer inquiries.

Desired Qualifications:

• One (1) year of Accounts Receivable (AR), Collections, or Accounting experience
• Two (2) years of Customer Service experience
• Ellucian (Banner) Software experience, or experience using a similar comprehensive financial ERP system
• Higher education experience and/or non-profit organization experience

Other Qualifications:

• Must be legally authorized to work in the United States. Visa sponsorship and relocation are not available
• May be required to work during HPU winter break periods as operationally necessary
• Must meet training and background check requirements and comply with the Protection of Minors policy
• Must be able to report to all HPU worksites and other locations as required
• Must be able to work assigned schedules and extended hours when necessary, with timely communication to the supervisor when unable to report to work
• Ability to work effectively under time pressure and manage multiple priorities

Key Responsibilities/Essential Job Functions:

1. Customer Service Support (40%)

• Assist students, parents, external customers, and HPU staff with receiving and posting routine and collection-related payments, verifying FERPA authorization as required
• Provide service at the Business Office front counter, by telephone, email, and virtual meeting platforms
• Review student account balances, holds, payment plans, and related account details
• Monitor and manage Student Accounts and Business Office email inboxes, routing inquiries and escalating issues as appropriate

2. Tuition Related Responsibilities (20%)

• Process third-party contract billings and related payments
• Process approved credits, write-offs, and tuition adjustments
• Process housing charges, installments, and refunds on student accounts
• Identify improvement opportunities and recommend changes to policies, procedures, or forms to management

3. Collections Responsibilities (20%)

• Review requests to remove Account Balance Holds and Super Holds and obtain required supervisory approval
• Prepare and analyze student and third-party accounts for referral to collection agencies
• Coordinate installment payment arrangements with delinquent account holders
• Process non-sufficient funds items and pursue collection in accordance with policy
• Apply and reconcile payments received from collection agencies
• Update collection agency payments received directly by the Business Office
• Maintain billing and delinquency codes within the financial system

4. General Accounting Support (15%)

• Review and process daily banking deposits, including checks, cash, and wire transfers
• Balance and close daily cashiering sessions for Accounts Receivable and Collections
• Assist with resolution of accounts receivable issues related to cash and account reconciliations

5. Performs other related duties as assigned (5%)

• Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignments.
• Participate in Ellucian (Banner) Finance module software testing, evaluation, and process improvements.
• Pick up and sorting of mail and documents; maintaining organization of files and shared workspaces.

This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time.

Hawaii Pacific University is an Equal Opportunity Employer committed to fostering a diverse, equitable environment in which faculty and staff can excel irrespective of race, color, national origin, sex, disability, age, genetic information, sexual orientation, gender identity/expression, marital status, or any other protected class covered by state and federal law. Hawaii Pacific University encourages applications from veterans and individuals with disabilities. A pre-employment background investigation is performed on candidates selected for employment.

Hawaii Pacific University is a learning community where staff, faculty, and more than 5,000 students come together from around the world to learn and work in a spirit of caring, honesty, freedom, and ohana (family).

Cooperation, communication, and collegiality are the foundation of our community. We fulfill the responsibilities of our educational mission through mutual trust and respect, innovation and involvement, expertise, and intellectual fellowship. We offer all members of our community the opportunity to excel, including resources and rewards commensurate with individual contributions and potential. As a team, we are committed to serving our local and global communities and embrace our values of aloha, pono, and kuleana.

We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.

Why consider a career with HPU? Here are some of the benefits of employment . . .

Health and Wellness Comprehensive health insurance, life and disability insurance, employee assistance program and wellness program.

Holidays and Leave A generous holiday schedule that recognizes 15 plus the workdays between Christmas and New Years. Eligible employees also receive vacation, sick and other types of paid leave.

Tuition Waiver Full time employees and spouse/dependent children pursuing a higher education degree at HPU may apply for a tuition waiver.

Retirement Plan Eligible employees can start saving for the future and enroll in the Hawaii Pacific University 403(b) retirement plan upon hire.

Discounts Discounts for products and services including Hawaiian Airlines, rental car, hotels, theme parks, attractions, and more.

01

Do you have at least two (2) years of college education, vocational training, or an Associate's degree?

• Yes
• No

02

Do you have at least one (1) year of customer service experience?

• Yes
• No

03

Do you have at least one (1) year of experience using computerized accounting or office software such as Microsoft Excel, Word, Outlook, and PowerPoint (or comparable programs)?

• Yes
• No

04

Are you able to effectively prioritize and execute tasks in a fast-paced and rapidly changing environment?

• Yes
• No

05

Are you able to communicate effectively with both internal and external customers?

• Yes
• No

06

Are you able to independently research and accurately resolve customer inquiries?

• Yes
• No

Required Question

Employer Hawaii Pacific University

Address Waterfront Plaza

500 Ala Moana Blvd Ste 4-545

Honolulu, Hawaii, 96813

Phone 808-544-0243

Website http://www.hpu.edu/jobs