Accounts Receivable Clerk

Job Title: Accounts Receivable Clerk
Pay Rate: $23.00/Hour on W2
Work Location: Framingham, MA 01702
Shift Hours: 8:30 AM to 4:00 PM
Work Mode: 100% Onsite
Duration: 6 months with possible extension
Job Description
Position Summary
This role is pivotal in managing and overseeing the accounts receivable
processes of our organization. This position plays a key role in supporting the financial stability and customer relationship management of the company. The ideal candidate will be responsible for executing Accounts Receivable strategies and maintaining effective communication with clients to facilitate timely payments while preserving customer relations. The Specialist will work closely with team members to mitigate risk, optimize receivables, and contribute to departmental goals, all while gaining proficiency in collection methods and systems and ensuring a positive customer experience

Job Duties
Collect cash for open Accounts Receivable.
Follow up on a regular basis with the customer until a payment resolution is received.
Escalate to the Team Lead if/when problems or concerns arise.
Ability to research Accounts Receivable issues and reconcile payment remittances.
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
Adhere to accounts receivable strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
Drive and Host conference calls to find resolution to issues and resolve past due
Provide internal/external customer ad hoc reporting and/or statements
Independently perform root cause analysis on customer issues.
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
Independently summarize and present findings from account reconciliations to customer and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.
Independently communicate with customer's Accounts Payable Supervisors, Managers and Directors.

Minimum Qualifications
0-2 years experience in B2B Credit and Collections or Associates or Bachelors Degree
Large ERP Experience (Oracle, SAP etc.)
Good analytical skills
Ability to assess a problem and promptly resolve or escalate accordingly
Basic to Intermediate skills in Excel
Excellent written and verbal skills
Time management and organizational skills
Ability to coordinate with other internal departments
Use of Collection Software (Webcollect, Getpaid etc.)
Understanding of Accounting Principles
Understanding of Credit Management processes
Proficiency in Microsoft suite and O365
Familiarity with different methods of billing and invoicing customers

#TB_EN
#ZR