Accounts Payable Specialist

Job Summary

The Accounts Payable Specialist serves as the first point of contact for Accounts Payable inquiries, providing exceptional customer support to internal and external business partners. This role is responsible for processing payments, maintaining accurate financial records, supporting Procure-to-Pay systems, and ensuring compliance with company policies, procedures, and cash management guidelines. The ideal candidate is detail-oriented, organized, and committed to delivering timely and accurate Accounts Payable support.

Key Responsibilities

• Serve as the first point of contact for Accounts Payable inquiries.
• Respond to routine and complex inquiries from internal and external business partners while ensuring timely and accurate resolutions.
• Communicate professionally via phone and email using effective business writing and customer service techniques.
• Maintain current knowledge of Accounts Payable policies and procedures to provide accurate guidance.
• Recommend and implement updates to Accounts Payable policies and procedures when appropriate.
• Build strong working relationships with internal stakeholders to ensure efficient Accounts Payable processing.
• Maintain confidentiality and comply with company security policies and data integrity standards.
• Support Accounts Payable process improvement initiatives and identify opportunities for operational efficiencies.
• Assist in developing and maintaining Accounts Payable process documentation.
• Process payment proposals for all payment types in accordance with department procedures and cash management guidelines.
• Utilize Procure-to-Pay systems including:
  • VIM
  • ERS
  • SNC
  • SAP FI
  • Concur
• Provide system support, troubleshooting, and user training related to Accounts Payable processes.
• Distribute Accounts Payable checks in accordance with established controls and timelines.
• Maintain accurate Accounts Payable records and files while ensuring proper security and confidentiality.

Qualifications

• 1–2 years of experience in a customer support role, preferably within a Finance or Accounts Payable environment.
• ERP system experience preferred.
• Moderate proficiency with Microsoft Office, particularly Microsoft Excel.
• Strong attention to detail with a high level of accuracy.
• Ability to maintain strict confidentiality when handling sensitive financial information.
• Excellent verbal communication and active listening skills.
• Strong written communication skills, including business writing, grammar, and punctuation.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks.
• Ability to adapt quickly to new processes and support organizational change.
• Able to work independently as well as collaboratively in a team environment.
• Flexibility to work various shifts and overtime as business needs require.

Preferred Skills

• Accounts Payable customer service experience.
• Experience working with Procure-to-Pay (P2P) systems.
• SAP FI and Concur experience.
• Process improvement mindset.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage competing priorities in a fast-paced environment.

Additional Requirements

• Clean credit history as verified by a credit report.
• Ability to maintain confidentiality and adhere to company security standards.