Accounting Coordinator Senior

Posting Details

Posting Details

Job Title Accounting Coordinator Senior Requisition Number RE55097 Working Title Department Name 3A050: STUDENT ACCOUNT SERVICES Work Location Lexington, KY Grade Level 44 Salary Range $21.48-34.36/hour Type of Position Staff Position Time Status Full-Time Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

2 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting for long periods of time

Shift

Monday-Friday; 8;00 am-4:30 pm

(37.5 hours/week)

Job Summary

Support Students Through Accurate Financial Services and Exceptional Customer Service

The University of Kentucky is seeking an Accounting Coordinator Senior to join Student Account Services within University Financial Services.

This position sits at the intersection of student financial services, regulatory compliance, and customer support, helping students and families navigate tuition, fees, payments, and student loan responsibilities while ensuring compliance with university and federal requirements.

What You'll Do

• Provide front-line support to students, parents, and campus partners regarding student accounts, tuition, fees, and loan programs
• Respond to inquiries through phone, email, and in-person interactions while delivering exceptional customer service
• Interpret and apply federal regulations, university policies, and financial aid requirements
• Prepare and analyze reports related to student loans, receivables, and account activity
• Process payments, fee adjustments, appeals, refunds, and other account transactions
• Monitor and support student loan compliance activities, including counseling and reporting requirements
• Assist with collections efforts and payment arrangements for past-due accounts
• Participate in process improvements and special projects that enhance service and operational efficiency

What You'll Bring

• Experience in financial services, accounting, customer service, or student account operations
• Strong analytical and problem-solving skills
• Ability to interpret policies, regulations, and complex financial information
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment

Minimum Requirements

• Associate's degree
• 2 years of experience in accounting, financial services, student accounts, or a related field

What's In It for You

• Meaningful impact: Help students successfully manage their financial responsibilities
• Professional growth: Build expertise in student financial services and regulatory compliance
• Dynamic work: Blend customer service, financial analysis, and administrative responsibilities
• Collaborative environment: Work with students, families, and university partners across campus
• UK's Exceptional Benefits

Why Now?

As the financial landscape of higher education continues to evolve, Student Account Services plays a critical role in supporting student success and institutional compliance. This role helps ensure accurate account management, responsive service, and effective financial support for the university community.

You'll step into a role where your analytical skills, attention to detail, and commitment to service directly support students throughout their academic journey.

Skills / Knowledge / Abilities

Strong verbal, written, and non-verbal communication skills; teamwork; problem resolution; attention to detail/accuracy; and high level customer service orientation. Knowledge of the SAP operating system and student loan programs is preferred; strong background working with Microsoft Office.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Bachelor's and 3 years of related experience preferred

Background in customer service, working with college/university student accounts/student loan accounts

Deadline to Apply 07/21/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Describe your work experience providing customer service in a fast-paced work environment.

(Open Ended Question)

• • How many years of paid work experience do you have in a customer service position?

• None

• More than 0, through 1 year

• More than 1 year, through 3 years

• More than 3 years, through 5 years

• More than 5 years

• • Describe a Customer Service problem you have encountered and how you handled it.

(Open Ended Question)

• • Describe your definition of customer service.

(Open Ended Question)

• • Describe what "teamwork" means to you.

(Open Ended Question)

• • Describe a previous job that required high attention to small details and multi-tasking. How did you ensure that your tasks were completed correctly and in an orderly manner? Be specific.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents