Key Responsibilities / Duties
Generate, issue, and deliver invoices to customers in accordance with contract terms and company policies.
Post and apply customer payments (checks, wire transfers, ACH, credit card, etc.) correctly.
Reconcile customer statements and accounts receivable ledger to ensure all payments are accounted for and properly posted.
Monitor the accounts receivable aging report and follow up on past?due invoices (send reminders, calls, emails).
Investigate and resolve discrepancies, billing issues, or disputes in conjunction with sales, operations, or customer service.
Prepare and submit credit memos, adjustments, and unapplied cash entries as necessary.
Maintain accurate customer account records, ensuring up?to?date contact, billing, and payment terms.
Communicate with customers to clarify invoice or payment issues, establish payment plans if needed.
Provide regular AR metrics and analysis (aging, days sales outstanding, bad debt allowance needs).
Support month?end closing activities: prepare AR accruals, reconciling AR to the general ledger, and reporting.
Participate in audits (internal / external) by providing documentation and explanations of AR transactions.
Assist with implementation or improvement of AR processes, automation tools, and internal controls.
Cross?train / support in related accounting functions (e.g. accounts payable, cash applications) when needed.