10-key (Tenkey) Numeric Keypad, Accounting, Accounting Standards and Regulations, Accounts Receivable, Background Investigation, Billing, Chargebacks, Communication Skills, Customer Relations, Customer Service Operations, Develop and Maintain Customers, English Language, Healthcare, High School Diploma, Maintain Compliance, Marketing, Medicare, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Past Due Accounts, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Sales, Time Management, Writing Skills
JOB SUMMARY:
Support revenue cycle through accurate billing, payment processing, and customer account maintenance. Plans include Medicare, Marketplace, Group coverage and EAP. Collaborates closely with internal teams and external customers to resolve discrepancies, minimize delinquency, and maintain strong customer relationships while adhering to accounting standards and internal controls.
KEY RESPONSIBILITIES:
- Performs all A/R duties related to assigned line of business to include processing customer invoices and payments accurately and in a timely manner, refunds and premium adjustments.
- Support daily deposits and serve as backup for posting and researching.
- Creates and maintains Business Central Sales Customer Cards with billing information on new or termed customers.
- Investigate and resolve billing issues, short payments and chargebacks.
- Collaborate with Marketing, Customer Service, and Operations to resolve payment or invoicing issues.
- Review aging and follow up on past due accounts.
- Ensure compliance with internal controls, policies and audit requirements.
- Perform other job-related duties as assigned.
QUALIFICATIONS:
- Highly organized and attentive to detail.
- Successful completion of Health Care Sanctions background check.
- Strong understanding of accounting principles and problem solving.
- Proficiency in 10- Key, Excel and Word required.
- Proficient in oral and written communication, ability to interact with personnel at all levels.
- Ability to work on multiple tasks at one time and under deadlines.
- Ability to work independently with limited supervision.
- Ability to converse and write fluently in English.
EDUCATION/EXPERIENCE:
- Associate's degree OR high school diploma with 3 years of relevant experience.
- 2-5 years of work experience in Accounts Receivable or similar roles.
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin