Posting Details
Posting Details
Working Title Account Technician Position Number 00014A Department FINANCE OFFICE Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category C Technicians Job Description
Reviews, audits, analyses and accurately posts payments received by mail or in person. Processes locked bank bags and verifies cash for deposit. Audits and completes account analysis for assigned accounts and prepare adjustments or post refund. Provides accurate information on account balances and university procedures to students/parents via the counter/telephone. Post return checks, audit cash reports and assist in preparing the daily bank deposit.
Type of Recruitment Knowledge, skills and abilities
Working knowledge of basic bookkeeping/accounting principles and practices.
Working knowledge of office procedures and equipment.
Skill in the use of a personal computers and Microsoft Office Suite especially Excel.
Demonstrated ability to perform detailed work with numerical data and to make arithmetical calculations rapidly and accurately in a high volume environment.
Demonstrated ability to prepare routine financial reports and statements.
Demonstrated ability to verify fiscal documents for accuracy and completion; communicate effectively, both verbally and in writing.
Demonstrated ability to effectively communicate accounting information, policies, and/or procedures in a manner easily understood by the customer.
Demonstrated ability to work with detailed information on a continual basis; and meet deadlines.
Demonstrated ability to research and resolve inquiries.
Special licenses, registration or certification
None.
Education or training
None.
Level and type of experience
Working experience involving clerical accounting, accounts receivables, reconciliation, and/or resolving customer inquiries or complaints concerning accounts.
Some experience related to handling large volumes of cash.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Previous work experience in a higher education institution working with student accounts, collections or related duties and an Associate's degree in accounting, finance, business administration or related field.
Basic knowledge of FERPA and experience handling sensitive data related to students, faculty and staff.
Basic knowledge of Ellucian/SunGard/Banner products and/or related computerized information systems used in financial and/or accounting applications.
Conditions of Employment
This is an open until filled recruitment. This recruitment may close after
the five-day required posting period when a suitable pool of applicants
has been generated.
Annual Salary/Hourly Rate Salary commensurate with education and experience
Posting Detail Information
Job Requisition Number S03286 Job Open To General Public Open Date 04/28/2026 Close Date Open Until Filled Yes Special Instructions Summary
N/A
Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
(Open Ended Question)
What level of experience do you have in customer service and problem resolution techniques?
Considerable
Basic
Some
None
Please describe your customer service skills and problem resolution techniques.
(Open Ended Question)
Applicant Documents
Required Documents
Optional Documents