Account Support Specialist

Accuracy, consistency, and clear communication are at the center of this role. Prime Time Solutions, Inc. is seeking an Account Support Specialist to assist with Verizon FiOS operations in Worcester, MA, ensuring customer account information is properly managed and service requests are handled efficiently. As an Account Support Specialist, you will play a key role in maintaining accuracy across all customer interactions, including face-to-face customer support, while assisting daily operations.

What This Role Involves:

• Providing face-to-face support to customers regarding account details and service updates
• Assisting with basic account maintenance and information verification as an Account Support Specialist
• Supporting internal teams with accurate documentation and data entry
• Communicating clearly in person to help resolve account-related concerns in your role as an Account Support Specialist
• Following established processes to maintain service quality and consistency

What We’re Looking For in an Account Support Specialist:

• Strong attention to detail and organizational skills
• Clear and professional communication style, especially in face-to-face interactions, as an Account Support Specialist
• Ability to stay focused in a structured, fast-paced environment
• Dependable and willing to learn new systems and procedures as an Account Support Specialist
• Prior customer service or in-person experience is helpful but not required

What You Can Expect as an Account Support Specialist: 

• Paid training and step-by-step onboarding
• A structured role with clear expectations for every Account Support Specialist
• Supportive team environment
• Opportunities to develop professionally within the company as an Account Support Specialist

If you are ready to succeed as an Account Support Specialist, apply today to join Prime Time Solutions, Inc. and grow your career in a Customer Support Specialist role.