Account Support Specialist

Logan Legacy Group is hiring an Account Support Specialist to assist with customer account coordination tied to AT&T Fiber’s services. This Account Support Specialist role blends customer support, sales, and account management to help create positive customer experiences while supporting sales and enrollment objectives across our marketing campaigns.

As an Account Support Specialist, you’ll create connections that last by helping customers navigate their AT&T Fiber account. The Account Support Specialist provides support, addresses concerns with empathy, and turns sales opportunities into long-term satisfaction. With every account interaction, you’ll ensure clients feel like they’re in capable hands.

Responsibilities of the Account Support Specialist

• Provide high-quality account support by connecting with customers and showcasing the advantages of switching to AT&T Fiber.
• Manage customer accounts effectively by offering ongoing support and creating opportunities for additional AT&T Fiber sales.
• Deliver friendly, solution-focused support that builds trust and encourages long-term commitment to AT&T Fiber services.
• Increase account value by combining responsive support with personalized sales recommendations for AT&T Fiber internet packages.
• Support sales and retention goals by helping customers maximize their AT&T Fiber experience through dedicated account management.
• Contribute to overall success by balancing excellent account support with consistent sales promotion of AT&T Fiber solutions.

Qualifications of an Account Support Specialist

• A high school diploma or equivalent is preferred.
• Interest in customer support, account management, or sales is a plus. 
• Goal-oriented professional skilled at balancing account support with sales opportunities.
• Patient, empathetic, and dedicated to delivering outstanding account support.
• Customer-focused with a strong commitment to service and sales excellence.