Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client.ScheduleMonday-Friday, 10am-6pm (weekends as needed)Position40 hrs required but on call availability -may need to work some weekends and holidays - 2 days / week in office requirementJob DutiesEnsure team provides outstanding service to client, while building strong customer relationshipsConduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and proceduresCreate an environment conducive to service expansions and new business opportunitiesMaximize profitability through the effective utilization of labor and resourcesImmediately resolve any operational problems or issuesProduce required reports on scheduleCoordinate workflow within the team, prioritizing jobs and delegating duties to associatesBalance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor managementMonitor workflow to ensure jobs are completed efficiently, accurately and within deadlinesTrain new employees on policies and proceduresAddress performance issues among team membersWork with manager to create development plans and challenging assignments for team membersEscalate to manager client or team concerns to proactively resolve issuesAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerOther duties as assignedQualificationsBachelor's degree or equivalent experience3 or more years' proven experience in a customer service environment, legal or financial services industries preferred3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroomUnderstanding of USPS regulationsUnderstanding of reprographics equipment and usageIntermediate Microsoft Office Word and Excel skillsBasic Microsoft PowerPoint skillsPrior experience managing vendors preferredBasic P&L understanding a plusDemonstrated experience prioritizing competing priorities under tight deadlinesProven customer service skills are required in order to create, maintain and enhance customer relationshipsGood written and verbal communication skills, including professional telephone and email etiquetteAttention to detail with good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or confidential documents and informationAble to make independent decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to elevate a problem to a managerial levelMust work well in a team environmentMust be able to interact effectively with multi-functional and diverse backgroundsAbility to work in a fast-paced environmentMust be self-motivated with positive can-do attitudeSalary & CompensationRRD's current salary range for this role is $68,500 to $106,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based on education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.EEO & Hiring PolicyIt is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.#J-18808-Ljbffr
Our people make a difference every day - working with customers, in production or behind the scenes in a support role. They know how to manage the job and exceed expectations! Through our dedicated and talented employees we are creating, managing and executing marketing and business communications that are connecting people around the world with the power of words and images.
With a long and rich history, RR Donnelley (NYSE: RRD) is a Fortune 500 company employing more than 44,000 people worldwide. We assist customers in developing and executing multichannel communication strategies that engage audiences, reduce costs, drive revenues and increase compliance.
We’re not only committed to innovative technologies. We’re committed to high standards of corporate social responsibility across our global footprint. For details please click here to view the report “making a difference starts with ourselves.” You’ll find out how RR Donnelley defines its values, how we work to ensure our employees feel valued, and how our company efforts add value for our stakeholders.
RR Donnelley is an Equal Opportunity/Affirmative Action employer. The company’s policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law.