Account Supervisor, Airline Catering - 2 Positions Available

About us

Position Overview

The Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you’ll tackle performance challenges head‑on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.

As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships. In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.

• Work location: onsite @ our Sky Chefs facility @ Austin-Bergstrom International Airport
• Work schedule: Standard schedule Monday-Friday with flexibility to address urgent customer matters outside regular business hours as needed
• We operate 24/7, 365
• This is NOT a sales position. We are seeking candidates that have managed customer accounts from end-to-end including serving as the main point of contact, coordinating delieverables, and ensuring customer service excellence.

Compensation & Benefits

• Competitive Base Salary + Annual Incentive Plan
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

What You'll Do

Account & Customer Operations

• Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager
• Maintain customer specifications, measurement systems, and service requirements across departments
• Ensure accurate billing, provisioning, and management of customer‑specific inventory and par levels
• Support on‑time flight departures in accordance with catering and airline guidelines
• Coordinate airline CSC evaluations; distribute feedback and ensure timely responses
• Track quality scores, flight attendant feedback, and delay data; maintain related databases
• Support special customer projects and airline cycle changes
• Assist Executive Chef with menu presentations and chef tables as needed

Compliance & Quality

• Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS)
• Ensure adherence to airline safety expectations and internal operating procedures
• Coordinate with Quality Management to address findings and corrective actions

Team Oversight & Development

• Guide, coach, and develop employees in alignment with local leadership and customer account requirements
• Reinforce company values, safety practices, and quality standards
• Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards

Financial & Operational Management

• Monitor inventory accuracy, equipment counts, and cost controls
• Support budget planning and expense management; initiate corrective actions for variances

Scope & Impact

• Direct oversight of frontline employees (including warehouse staff, where applicable)
• Operational impact on airline customer satisfaction, service reliability, and regulatory compliance
• High cross‑functional interaction with Operations, Quality, Culinary, and Account Management

What We Look for in a Candidate

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree.
• 3+ years of customer service experience, with a strong preference for direct account management responsibilities.
• Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention.
• Language skills: Bilingual is preferred to support effective communication with the team but not required
• Experience in large-scale, diverse, operations-focused environments preferred.
• Demonstrated ability to influence and drive outcomes without direct authority.
• Strong presentation, communication, training, and interpersonal skills.
• Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances.
• Proficient in Microsoft Office Suite and other Windows-based applications.