Account Specialist

Ready to grow your career in a fast-paced sales support environment where ownership, adaptability, and relationship-building matter? Clemens Food Group is looking for a Fresh Account Specialist to play a critical role in supporting customer success, optimizing account operations, and driving value across our fresh business.

This is not a routine checklist role — no two days are the same. The ideal candidate thrives in a dynamic environment, knows how to prioritize competing demands, and is confident escalating issues and collaborating cross-functionally to keep business moving forward.

About Clemens Food Group

For more than 125 years, Clemens Food Group has been guided by a simple principle: do the right thing. As a family-owned, fully integrated food company, we operate across the entire supply chain from raising livestock to delivering finished products. We combine tradition with innovation to produce quality food and build a culture where people are empowered to grow, contribute, and succeed.

What You’ll Do

As a Fresh Account Specialist, you’ll play a critical role in delivering exceptional execution and customer service throughout the order-to-delivery process. You’ll serve as a key point of contact for customers and account managers, taking ownership of customer orders from initiation through successful delivery while ensuring proactive communication and timely issue resolution.

This is a highly execution-focused role where workload is constant, priorities shift quickly, and no two days look the same. Success comes from your ability to stay organized under pressure, communicate effectively across teams, and proactively solve problems before they impact the customer experience.

Essential Functions & Responsibilities

• Manage customer orders from entry through fulfillment and delivery execution
• Ensure pricing accuracy, order accuracy, and timely processing of customer requests
• Coordinate logistics activities and communicate order updates with customers, sales teams, operations, and supply chain partners
• Monitor service levels and proactively identify risks that may impact customer business operations
• Resolve service-related issues quickly while supporting service recovery efforts when needed
• Escalate issues appropriately and communicate effectively to drive timely resolution
• Support customer setup activities and maintain accurate customer documentation
• Maintain quality, complaint, and service-related records with a high level of accuracy
• Balance multiple priorities and independently manage assigned workloads in a fast-paced environment
• Build strong internal and external relationships that support customer trust and satisfaction
• Collaborate cross-functionally to ensure smooth execution across the order-to-delivery lifecycle
• Contribute to continuous improvement efforts and operational efficiencies across the business

Qualifications & Competencies

• 1–5 years of professional experience preferred
• Strong organizational and prioritization skills
• Ability to adapt to changing workloads and shifting priorities
• Comfortable working in a fast-paced, high-volume environment
• Excellent communication and relationship-building abilities
• Demonstrated ability to take ownership and accountability
• Strong problem-solving mindset and willingness to speak up when escalation is needed
• Experience supporting sales, customer accounts, supply chain, operations, or related business functions preferred

Agency Statement:

Clemens Food Group does not accept unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group, and no fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.

EEO Statement:

It is the policy of Clemens Food Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodation for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.