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Account Services Coordinator

Brightstar Lottery

Lakeland, FL

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JOB DETAILS
SALARY
$24–$25.50 Per Hour
SKILLS
Administrative Skills, Auditing, Collective Bargaining, Communication Skills, Compensation Management, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Diversity, Documentation, Editing, English Language, External Audit, Federal Laws and Regulations, High School Diploma, Lift/Move 25 Pounds, Maintain Compliance, Marketing, Mathematics, Medical Conditions, Medical Genetics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operational Support, Organizational Skills, Presentation/Verbal Skills, Printing, Quality Management, Records Management, Retail Operations, Spreadsheets, State Laws and Regulations, System Validation, Team Player, Technical Delivery, Validation Documentation, Writing Skills
LOCATION
Lakeland, FL
POSTED
5 days ago
Account Services Coordinator


Location:

Lakeland, FL, US, 33815


Requisition ID: 19288


Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.


Overview


As an Account Services Coordinator, you'll support Brightstar Lottery’s Account Services team by helping ensure instant ticket games are accurate, organized, and ready for customer delivery. This role contributes throughout the game life cycle through auditing support, data validation, and document coordination. Working collaboratively with internal teams and external partners, the Coordinator helps maintain compliance, quality, and consistency by managing records, preparing deliverables, and supporting audit activities. Work is performed on site at the Lakeland, Florida facility.


What You'll Do


+ Reviewinstantticket prize structures to ensure mathematical accuracy and identify discrepancies

+ Record and share post‑execution changes to working documentation

+ Enter and maintain game data across systems, spreadsheets, and documents

+ Validate Game Management System data against approved working papers

+ Maintain sample ticket storage and track inventory using shraed spreadsheets

+ Assemble sample ticket marketing packets for customers and internal teams

+ Support preparation of customer deliverables, including game rules and working papers

+ Compile audit requests and supporting documentation for external auditors

+ Scan, organize, and store physical and digital records in accordance with retention standards

+ Retrieve and review records to support audits and compliance reviews

+ Provide general administrative and operational support as needed


What You'll Bring


+ High school diploma or equivalent

+ Two or more years of experience in an administrative, office support, or customer service role

+ Proficiency with Microsoft Word, Excel, and Outlook

+ Strong attention to detail and commitment to accuracy

+ Ability to perform data entry, document editing, and basic reporting

+ Working knowledge of basic math, including addition, subtraction, multiplication, and division

+ Clear written and verbal communication skills in English

+ Ability to lift up to 25 pounds and perform required physical tasks, including standing or walking during a shift


What Will Make You Stand Out


+ Associate degree

+ Experience using Adobe Acrobat Pro

+ Exposure to printing, production, or a related industry

+ Experience supporting multiple team members or cross‑functional groups


At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $24.00 - $25.50. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


Immigration sponsorship is not available for this role.


All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

About the Company

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Brightstar Lottery