Description
Job Overview:
The Account Services Coordinator responsibilities include, but are not limited to invoicing, running reports, checking customer guidelines, copying, printing and scanning documents, and interacting with and providing exceptional service to our internal clients, external clients, and attorneys.
Your Responsibilities:
- Monitoring and replying to open calls and emails
- Arranging and processing payment plans with homeowners
- Updating owner billing addresses and related information
- Processing adjustments on owner's accounts
- Charging violation fines for property accounts
- Charging miscellaneous account fees (e.g., work-orders, resident key fobs, etc.)
- Partnering with association managers to identify property accounts to be processed for liens
- Partnering with association managers to identify property accounts to be processed for foreclosures
- Charging owner accounts for both management company fees and attorney's fees
- Recording and processing bankruptcies for property accounts
- Verifying that statuses of delinquent accounts are updated monthly
- Monitoring and processing legal invoices
- Reviewing board approved waivers and settlements and adjusting owner accounts accordingly
- Processing attorney requests and obtaining attorney approvals
- Other duties as assigned
Skills - Qualifications:
- Education/Training: High school diploma or equivalency. 2 to 3 years- experience in an office environment performing similar tasks preferred. Experience in Property Management industry a plus.
- Experience/Knowledge/Abilities: Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $20 - $21 / hour
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com
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FirstService Residential