Billing, Business Operations, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Insurance, Interpersonal Skills, Marketing, Multitasking, Operations, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Team Player, Time Management, Track Customer Issues, Writing Skills
- Competitive salary
- Opportunity for advancement
- Paid time off
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Jordan Hedges - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
As an Agent Team Member, you will receive...
- Hourly pay plus commission/bonus
- Health stipend
- Paid time off after 90 days (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within the agency
RESPONSIBILITIES:
- Provide information about insurance products and services.
- Assist customers with policy applications and renewals.
- Handle customer inquiries promptly, accurately, and in a friendly manner, including questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Maintain accurate records of customer interactions.
- Establish and maintain customer relationships, including timely follow-ups as needed.
- Maintain a strong work ethic with a total commitment to success each and every day.
QUALIFICATIONS:
- Full Time Availability, Mon - Fri: 8:30am - 5pm.
- Excellent communication skills (written, verbal, and listening) and strong interpersonal abilities.
- People-oriented with a dedication to customer service and the ability to effectively relate to customers.
- Self-motivated, proactive in problem-solving, and detail-oriented with the ability to multitask.
- Ability to work effectively in a team environment.
- Experience in customer service or sales preferred.
- Must hold or be able to obtain Property and Casualty (4-40) prior to start date
- Life/Health License preferred but not immediately required.
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Jordan Hedges - State Farm Agent