Business Operations, Claims Management, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Field Sales, Inside Sales, Marketing, Multilingual, Operations, Operations Management, Presentation/Verbal Skills, Retail Sales, Spanish Language, Team Player, Telemarketing, Training/Teaching, Writing Skills
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been a State Farm agent for 20 years, with an additional 13 years of prior experience in claims operations and management. We opened our second office in 2016 and have grown into a strong team of around 20 across both locations. Many of our team members have been with us for over a decade, which speaks to the supportive and stable environment we’ve built.
I was born in Texas and later spent time in Arizona and Nevada before returning to Texas, where I graduated from the University of North Texas. I’m a proud husband and parent of two adult children, and I enjoy traveling, off-roading with friends, and spending time with our two Corgis.
For our team, we offer commission opportunities for both sales and service roles, paid time off and holidays, and a strong focus on work-life balance.
Our office culture is family-oriented and supportive. We understand that this work can be challenging at times, so having a team that genuinely cares about one another makes all the difference. We’re looking for someone who values teamwork, brings a positive attitude, and wants to be part of an environment where people support each other and succeed together.
ROLE DESCRIPTION:
As an Account Representative - State Farm Agent Team Member for Chad Haynes - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Promote successful and long-lasting customer relations.
QUALIFICATIONS:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Experience managing client relationships is preferred
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- Dedicated to customer service
- Able to anticipate customer needs
- Able to effectively relate to a customer
- Bilingual Spanish preferred.
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Chad Haynes - State Farm Agent