Account Representative - State Farm Agent Team Member

Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

We have goals for our team as well as for you individually. There is no limit on your monthly commission and it's our goal to help you consistently increase your income. Our team goals are based around growth with a bonus at the end of every year.

ROLE DESCRIPTION:
As Account Representative for State Farm, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Our work environment includes:
- Casual work attire
- Energetic Atmosphere
- Growth Opportunities


Sales Expectations:
- Obtain referrals from current customers, new customers and your network
- Hunt for business with calls, texts, emails daily
- Generate leads through your network
- Cross selling current customers based on their insurance needs and life changes.
- Create centers of influence through realtors, car dealerships, mortgage lenders, etc.


Customer service:
- Maintain office growth through policy reviews with customers
- Address customer's concerns with their premium and coverage
- Obtain necessary information to ensure policy issuance
- Helping our customers understand the claims process
- Asking probing questions to identify customer needs


QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.
• Life & Health license