Account Representative

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Account Representative

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position will be on-site in Phoenix, Arizona.

Under the direction of the IT Services Manager, this position is responsible for accurately maintaining broadband, telecom, and mobility vendor accounts and researching monthly statements to ensure accurate, complete and expeditious processing of payments. Heavy communication with vendors, and company (UHI) entities, both verbal and written.

The ideal candidate needs to have a positive attitude with the desire to grow and learn within the department. Someone who possesses a strong, project-oriented mindset, and is willing to give 100% effort. The person will also display a good work ethic with the ability to learn quickly. If you're willing to learn, we will teach you everything you need to know to be successful in IT Services.

U-Haul team members are preferred, and experience with Excel, word, and Microsoft office is a plus for this position.

Job Duties:

• Reasonable and predictable attendance is required.
• Daily invoice processing for all broadband, telecom, and mobility vendor accounts.
• Accurately research vendor history for past due invoices, pending payments and discrepancies.
• Research and answer billing inquiries from vendors and U-Haul entities.
• Provide accurate billing analysis and reports for management.
• Become proficient in our billing systems, processes, and cost accounting.
• Communicate regularly with vendors to correct errors in billing and to ensure bills are presented in a timely manner for payment.
• Interface with various levels of management regarding telephone and Internet billing concerns.
• Work independently and collaboratively with department team. Be able to multi-task and take initiative with projects and achieve deadlines.

Requirements:

• High school diploma or equivalent
• Must be able to work in a fast-paced environment
• Attention to detail
• Ability to multitask
• Microsoft Office proficient

U-Haul Offers:

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey's SmartDollar Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

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U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.