Accounting, Accounting Policies, Accounts Receivable, Accounts Receivable Processing, Analysis Skills, Automation, Billing, Brokerage, Cargo/Freight, Carrier Quality, Cash Flow, Communication Skills, Computer Skills, Customer Escalations, Customer Relations, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Facebook, Finance Software, Financial Planning, Financial Trend Analysis, Interpersonal Skills, Legal Support Skills, Logistics, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft Word, Negotiation Skills, Past Due Accounts, Problem Solving Skills, Process Improvement, Reporting Skills, Research Skills, Root Cause Analysis, Sales, Sales Support, Systems Administration/Management, Team Player, Time Management, Truckload Freight, Tuition Reimbursement, Writing Skills
Account Receivable Analyst - United States - 10676 - TQL
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Account Receivable Analyst
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General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand, resolve, and streamline Accounts Receivable (AR) processes. You will work as a partner with customers and sales teams to identify root causes of chronic and singular payment issues and proactively prevent additional occurrences. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties.
What's in it for you:
Advancement opportunities within structured career paths
Employee referral bonus opportunities
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
- Manage and report on a portfolio of customer accounts
- Initiate calls and correspondence with customers to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans
- Understand TQL's billing process and collaborate with internal teams and customers to resolve payment delinquencies
- Conduct detailed account research to analyze trends and provide insights to improve cash flow and reduce outstanding balances
- Document and prepare AR reports, including aging summaries
- Maintain excellent customer relations through timely and accurate communication on both internal and external interactions
- Identify inefficiencies in AR processes and recommend improvements
- Maintain detailed notes, create reminders, and document follow-up within the financial resolution software
- Assist in automation initiatives or system upgrades related to AR functions
- Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies
- Ensure adherence to internal controls and accounting policies
- Identify customer accounts that require escalation of collection efforts and legal action and support resolution strategies
- Assume additional responsibilities and assist with special projects as requested
What you need:
- Bachelor's degree in accounting or financer equivalent professional experience
- Critical thinking and problem-solving skills with a focus on customer service
- Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management
- Proficient computer skills (Outlook, Excel, Word)
- Exceptional communication, collaboration, and interpersonal skills
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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