Account Processor

JOB DESCRIPTION

Position - Accounts Processor - Assumption Department

Location - Owensboro, KY 42301

Rate - $22 to 24/hr

Duration - 6 Months+

Schedule: Full-time, 8:00 AM - 5:00 PM CST (Overtime: Potential, but limited)

Business Justification

Based on current and projected volume, the Assumption department is requesting additional contract staff. The team is under capacity for the production being received.

Responsibilities

• Processing income checks and packages for Assumptions and Subordinations
• Mailing out packages for Assumptions and Subordinations
• Assisting in a phone queue to answer customer questions related to Assumptions and Subordinations
• Completing checks same day, scanning all packages same day, and staying within SLA
• Customer interaction (internal/external clients, phone, and email)
• Internal face-to-face interaction with peers and on-site management

Required Skills

• Strong customer service and communication skills
• Attention to detail, ability to multi-task, and work in a fast-paced environment
• Ability to work in a high-pressure environment
• Strong teamwork skills
• Ability to be onsite full-time, 8:00 AM - 5:00 PM CST
• MSP or DOCV/MIR experience preferred

Department Details

• 30 employees currently in the department

Interview Process

• One telephone interview with two managers on the call

Additional Notes

Performs a variety of document processing and record-keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating, and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems, and responding to customer requests for information.

• Polished communication skills
• Ability to multi-task and work in a fast-paced environment
• Business professional environment and attire
• Possess critical thinking skills and good judgment
• Chooses to always operate with integrity and transparency

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

Identifiers, such as name, address, and email address.

Professional and Employment-Related Information, such as resume, work history, education, and qualifications.

Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.

Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.co

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Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization