Seeking an experienced Account Manager to oversee a portfolio of SaaS customers, ensuring adoption, retention, and growth.
Responsibilities include developing account plans, managing renewals, analyzing customer health metrics, and collaborating cross-functionally to optimize product use and mitigate risks.
Ideal candidates have 7+ years of customer-facing experience, with 4+ years managing SaaS renewals and growth, proficiency in Salesforce and analytics tools, and strong relationship-building skills.
Preferred qualifications include data-driven account management, familiarity with enterprise software, AI tools, and frameworks like MEDDPICC.
This role offers a hybrid work environment, competitive compensation, benefits, and opportunities for professional growth, with a focus on delivering exceptional customer outcomes and driving revenue expansion.