Account Manager

• Generate new business while expanding share of wallet within existing customer accounts
• Sell new and used equipment, rental solutions, parts, and service programs
• Identify customer needs by understanding their operations, job requirements, and long-term goals
• Develop and present solutions that improve uptime, efficiency, and total cost of ownership
• Prepare and present quotes and proposals in alignment with company pricing and margin guidelines
• Maintain consistent communication with customers before, during, and after the sale
• Proactively manage customer expectations and coordinate internal support as needed

• Spend the majority of working time in the field calling on customers and prospecting new opportunities
• Assist with showroom coverage one to two days per week or as needed
• Represent the company professionally at the showroom, job sites, and customer facilities

• Conduct preliminary trade evaluations on customer equipment, including condition assessment, usage, and marketability
• Accurately document trade details, photos, and supporting information for internal review and valuation approval
• Coordinate with management on trade values, pricing strategy, and resale expectations
• Take clear, accurate photos of new and used equipment for website listings, online marketplaces, and marketing use according to guidelines

• Provide coverage for the Rental Coordinator when necessary to maintain service continuity
• Assist with rental quotes, contract support, scheduling coordination, and customer communication
• Work closely with rental, parts, and service teams to ensure seamless customer support
• Support cross-selling opportunities between sales, rental, parts, and service departments

• Consistently Track sales activity, opportunities, trade details, and customer interactions in the CRM or required systems.
• Consistently achieve individual sales, gross profit, and activity goals
• Maintain required margin thresholds across new, used, rental, and support products
• Complete accurate and timely trade evaluations with proper documentation
• Capture and submit timely equipment photos to support website and digital listings
• Follow up promptly on leads, quotes, rentals, and all customer inquiries
• Dress professionally and maintain a clean, organized company vehicle
• Demonstrate ownership of customer relationships and outcomes
• Collaborate effectively across departments

• Experience in equipment, rental, construction, agricultural, or industrial sales
• Experience in sales, account management, or a customer-facing role
• Strong relationship-building, communication, and negotiation skills
• Ability to evaluate used equipment condition and identify value drivers
• Comfortable taking and managing equipment photos for digital platforms
• Self-motivated with the ability to manage time independently in a field-based role
• Proficiency with CRM systems, email, and Microsoft Office
• Valid driver’s license with clean record and ability to travel locally

• Travel locally and spend most work time in the field
• Stand, walk, sit, and drive for extended periods
• Lift up to 75 lbs. and climb on and operate equipment for inspections and photos
• Work safely in outdoor and jobsite environments
• Use technology effectively, manage priorities independently, and maintain a professional appearance
• Ability to work extended hours and weekends.
• Must pass a pre-employment background study.

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