Billing, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Farm Management, Insurance, Interpersonal Skills, Licensing, Multitasking, Needs Assessment, Organizational Skills, Problem Solving Skills, Sales, Sales Management, Service Delivery, Team Player, Time Management, Training/Teaching
- Simple IRA Plan
- Opportunity for advancement
- Paid time off
- Training & development
Position Overview
At the Sally Wolff State Farm Agency, our Account Managers play a key role in building strong customer relationships and delivering exceptional service. This position is ideal for someone who is proactive, detail-oriented, and passionate about helping people protect what matters most.
You will work directly with new and existing customers to manage accounts, identify coverage needs, and provide solutions that create long-term value and trust.
Key Responsibilities
· Build and maintain strong relationships with new and existing customers
· Review customer accounts and proactively recommend appropriate insurance products and coverage options
· Assist clients with policy changes, billing questions, and claims support
· Follow up on leads, quotes, and cross-selling opportunities
· Ensure accurate and timely processing of policy updates and documentation
· Work collaboratively with team members to meet agency goals and deliver a seamless customer experience
· Maintain a high level of professionalism, integrity, and confidentiality
Qualifications
· Strong communication and interpersonal skills
· Customer-focused mindset with a passion for helping others
· Ability to multi-task and stay organized in a fast-paced environment
· Problem-solving skills and attention to detail
· Self-motivated with a strong work ethic and initiative
· Previous customer service or sales experience preferred
· Insurance experience and licensing is a plus (must be able to obtain MN Property, Casualty and Life License)
What We Offer
· Earn a competitive base salary (range shown in the posting) plus commissions and bonuses — with unlimited earning potential based entirely on your sales performance)
· PTO
· Simple IRA Plan
· Paid training and licensing support
· A positive, team-oriented work environment
· Opportunities for growth and advancement within the agency
· The ability to make a meaningful impact in your community
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Sally Wolff - State Farm Agent