Account Manager - State Farm Agent Team Member

Jim Rottkamp - State Farm Agent

Stamford, CT(remote)

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JOB DETAILS

SKILLS

Billing, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Farm Management, Follow Through, Maintain Compliance, Organizational Skills, Problem Solving Skills, Regulations, Regulatory Compliance, Resolve Customer Issues, Sales, Sales Management, Service Delivery, Track Customer Issues, Training/Teaching

LOCATION

Stamford, CT

POSTED

30 days ago

Benefits:

401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Paid time off

Account Manager – Service Focused with In-Book Sales Opportunity (Remote | Part-Time)
Jim Rottkamp State Farm
Fully Remote | 20–25 Hours per Week | Hourly Pay + Commission

Deliver Exceptional Service. Build Trust. Support Smart Growth.

Jim Rottkamp State Farm is seeking a highly service-driven Account Manager with prior State Farm experience who takes pride in delivering an outstanding customer experience while confidently identifying opportunities to support growth through in-book sales.

This is a fully remote opportunity designed specifically for licensed professionals who are already fluent in State Farm systems and workflows and can operate independently from day one.

If you are organized, customer-focused, and comfortable recommending solutions that genuinely benefit the customer, this is an excellent opportunity to contribute meaningfully in a flexible, part-time role.

Work Schedule & Environment
• Fully remote position
• Approximately 20–25 hours per week (flexible schedule to be discussed)
• Must be able to work independently and manage workload efficiently in a remote setting

Compensation
• Hourly base pay
• Commission opportunities tied to in-book sales and performance

Licensing & Experience Requirements (Required)
This is a licensed role.
• Active Property & Casualty license required
• Prior State Farm experience required
• Must be comfortable navigating State Farm systems and servicing policies independently

Role Overview
As an Account Manager, you will serve as a primary point of contact for existing customers, handling service needs, resolving issues, and ensuring a seamless experience. You will also support retention and agency growth by identifying coverage gaps and recommending solutions through thoughtful, needs-based conversations.

Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.

Responsibilities

Provide high-quality customer service to new and existing policyholders

Develop and maintain strong customer relationships to support retention

Assist with policy changes, updates, billing questions, and general inquiries

Conduct policy reviews to ensure customers are properly protected

Identify opportunities to enhance coverage and pivot service conversations into in-book sales

Resolve customer issues with professionalism and follow-through

Maintain accurate records of customer interactions and account activity

Collaborate with team members to deliver a consistent and positive customer experience

Ensure compliance with agency standards and applicable regulations

Qualifications

Prior State Farm experience required

Active Property & Casualty license required

Strong service mindset with excellent relationship-building skills

Effective communication and active listening abilities

Detail-oriented with strong organizational and multitasking skills

Problem-solving mindset with a focus on customer experience

Comfortable discussing coverage options and recommending solutions

Ability to work independently in a fully remote environment

What We Offer

Flexible part-time schedule (20–25 hours per week)

Hourly pay plus performance-based commission opportunities

Fully remote work environment

A collaborative, service-focused team culture

Opportunities for long-term growth and continued involvement with the agency

Equal Opportunity Employer
Jim Rottkamp State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Ready to Apply Your Experience in a Flexible, Remote Role?
If you have State Farm experience, are fully licensed, and enjoy delivering high-quality service while contributing to growth, apply today to join Jim Rottkamp State Farm.

This is a remote position.

Account Manager - State Farm Agent Team Member

Jim Rottkamp - State Farm Agent

Stamford, CT(remote)

About the Company

Jim Rottkamp - State Farm Agent

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