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Account Manager - Staffing

Iconma

Boston, MA

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JOB DETAILS
SKILLS
Administrative Management, Administrative Skills, Analysis Skills, Business Administration, Communication Skills, Computer Networks, Corporate Policies, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer/Client Research, Data Analysis, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Exceeded Sales Goal, Forecasting, Industry/Trade Analysis, Interpersonal Skills, Leadership, Maintain Compliance, Marketing, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Needs Assessment, Onboarding, Performance Analysis, Performance Metrics, Problem Solving Skills, Proposal Development, Record Keeping, Revenue Growth, Sales, Sales Management, Service Delivery, Statement of Work (SOW), Strategic Accounts, Strategic Planning, Team Player, Time Management, Willing to Travel
LOCATION
Boston, MA
POSTED
Today

As an Account Manager, you will play a pivotal role in managing, nurturing and growing client relationships. Your focus will be on ensuring successful service delivery, building strong partnerships, penetrating clients, and exceeding performance goals.
  1. Client Relationship Management:
    • Handle day-to-day operations for assigned accounts, including interview coordination, offer management, and onboarding.
    • Develop and maintain robust client relationships, acting as the primary point of contact.
    • Collaborate with customer contacts and key decision-makers to understand needs and propose effective solutions.
  2. Sales Execution and Account Growth:
    • Responsible for account management and sales execution.
    • Establish relationships with client stakeholders, pursuing additional business within existing client accounts, including access to new job categories, contract roles, SOWs, projects, and direct hire opportunities.
    • Maximize and expand existing client and contractor relationships to drive sales.
    • Evaluate and determine the most effective methods to maintain positive customer and contractor relations.
    • Collaborate with internal teams to ensure growth attainment.
    • Develop innovative solutions and ideas for penetrating assigned accounts.
  3. Operational Excellence:
    • Update and maintain client information in accordance with company standards.
    • Ensure timely and successful service delivery aligned with customer objectives.
    • Work collaboratively with internal teams including the Recruiting/Delivery Team, Back Office Teams, etc., to guarantee customer satisfaction, represent all lines of business effectively, and meet companywide goals.
  4. Strategic Planning and Metrics Tracking:
    • Conduct regular in-depth client analysis, strategic account planning, and forecasting.
    • Track key account metrics and collaborate with internal teams to meet performance expectations.
    • Report on key performance indicators, maintaining accurate records.
  5. Compliance and Teamwork:
    • Maintain 100% compliance with company and customer policies and processes.
    • Reinforce the teamwork concept to ensure continuity of service.
  6. Effective Problem Resolution:
    • Take ownership of all incoming concerns and issues from clients.
    • Investigate and resolve any client-related concerns promptly.
  7. Client Knowledge and Industry Trends:
    • Maintain a thorough understanding of clients, industry dynamics, trends, and current events.
    • Stay informed about market developments that impact client needs.
  8. Administrative Support:
    • Provide additional administrative assistance as needed, including backup coverage for team members.

Essential Skills and Qualifications:
  • Travel:
    • Must be available for local and national travel to attend client meetings, events, etc.
  • Excellent Communication and Interpersonal Skills:
    • Effective communication is essential for client interactions.
    • Strong interpersonal skills are crucial for building and maintaining relationships.
  • Proven Account Management Experience:
    • Minimum 2-3 years of successful account management experience in the staffing industry.
    • Demonstrated ability to penetrate existing client accounts.
  • Educational Background:
    • A bachelor’s degree in business administration, Management, or Sales/Marketing is preferred.
  • Relationship Building and Leadership:
    • Establish and maintain positive client relationships.
    • Exhibit strong leadership qualities and decision-making skills.
  • Analytical Abilities and Attention to Detail:
    • Assess client needs, develop proposals, and deliver effective solutions.
    • Analyze data, communicate results, and maintain accurate records.
  • Adaptability and Problem-Solving:
    • Operate successfully in ambiguous situations.
    • Prioritize effectively and meet deadlines under pressure.
  • Proficiency in Microsoft Office:
    • Familiarity with Outlook, Word, and Excel.

If you’re a proactive problem-solver with excellent communication skills and a passion for client success, we’d love to have you on our team!

At ICONMA, we foster an inclusive environment that values the abilities of all individuals, regardless of background or identity. Join us in making a positive impact!


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About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/