The Director of Client Success/Primary Client Success Manager is a senior role overseeing strategic accounts, acting as the main client liaison to ensure satisfaction, adoption, and value realization.
They develop tailored success plans, facilitate collaboration across internal teams, and lead regular client engagements to drive retention and expansion opportunities.
The role involves understanding client needs, monitoring health, managing escalations, and representing client interests internally. Candidates need 5-7 years in client success or account management, industry knowledge, strong communication, analytical skills, and leadership ability.
Offering opportunities to influence fintech innovation, continuous learning, collaborative culture, competitive benefits, and career growth.